Engineer II, Field Service

Thermo Fisher Scientific · Hsinchu

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Job Description

THE MISSION

Materials and Structural Analysis (MSD), a division of Thermo Fisher Scientific, is a producer of microscopes seeking sharp individuals to deliver the highest quality processes, products, and testing to our clients. Our employees are committed to making a difference in our organization and for the client partners we serve. As the number of machines sold increases, there is an urgent need for more people. Are you excited about the challenge of satisfying different customer requests in a fast-paced, high-stakes environment? We welcome employees who are passionate about serving customers, possess a resilient mindset, and demonstrate a high degree of adaptability to join us. 

THE POSITION

The Field Service Engineer is responsible for performing on-site installations, servicing, and repairs of various equipment and systems. This role demands a highly proactive attitude and the flexibility to adapt to dynamic customer needs. They investigate and approve the operational quality of system equipment and instruct customers on the operation and maintenance of the system. The engineer serves as a company liaison with customers on administrative and technical matters for assigned projects, acting as a reliable partner who maintains professionalism under pressure, and conducts on-site installations of the full range of Thermo Fisher systems and their associated options. 

RESPONSIBILITIES AND DUTIES INCLUDE:

• Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order. 
• Conduct on-site scheduled planned maintenance visits with a commitment to thoroughness and excellence.
• Provide solving and repair support for customers and colleagues, taking full ownership of the troubleshooting process from start to finish.
• Cultivate and develop positive working relationships with customers, system users, and company personnel, maintaining a supportive and professional demeanor at all times.
• Travel, often on short notice and occasionally outside standard hours, demonstrating strong operational flexibility to resolve problems or support other field service personnel.
• Complete and submit field service reports promptly and accurately.
• Provide training for customers and users on system maintenance.
• Provide constructive and timely feedback to product quality teams.
• Contribute to updating and correcting various Thermo Fisher system documentation.
• Provide recommendations for various reports, including identifying and isolating unique problems with the system.
• Act as a domain expert and resource for training.

REQUIREMENTS

• This position is ideal for an expert service engineer looking to be part of a dynamic team and exposed to various customer application areas. The successful candidate will possess the following combination of education, experience, and personal attributes: 
• Typically requires a university degree or equivalent experience in electronic system repair. 
• Typically requires 2-5 years of hands-on technical experience installing, solving, repairing, and calibrating complex analysis tools such as SEM, TEM, FIB, or similar systems. 
• Experience solving and repairing ultra-high vacuum and high voltage systems is highly desired. 
• Demonstrated high adaptability and a strong willingness to accommodate dynamic schedules and urgent field requests. 
• Exceptional work ethic with a positive, "can-do" attitude when tackling complex, time-sensitive hardware and software issues. 
• Ability to effectively deal with customers and manage expectations in high-pressure scenarios. 
• Excellent interpersonal communication skills and a strong team-player mentality.
• Proven ability to repair complex systems and subsystems down to the component level.
• Proficiency in Windows software environments.
• Ability to read and interpret schematics.

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