Principle Engineer, Customer Engineering

Harman · New Taipei City

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HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career.

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday.

A Career at HARMAN Automotive

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

• Engineer audio systems and integrated technology platforms that augment the driving experience

• Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence

• Advance in-vehicle infotainment, safety, efficiency, and enjoyment

About the Role

As a Customer Engineering Engineer, you will act as a senior technical expert and customer-facing technical interface support for the development, integration, and production launch phases of Harman’s products into customer vehicles. The specific responsibilities of you can include providing customer engineering interface, troubleshooting defects, supporting vehicle builds, calibration and validation, supporting vehicle launch, and supporting software releases and product upgrades. This will change depending on the customer, product, and phase of development/launch.

What You Will Do

• Main electrical and software engineering interface between Harman Engineering team and customer to ensure effective communication, timely issue resolution, and customer satisfaction.

• Coordinate Harman internal alignment meetings to ensure voice of the customer is understood and considered

• Track and drive technical issue analysis, troubleshooting, and closure.

• Support and facilitate the resolutions of technical difficulties/problems e.g. by involving the appropriate subject matter experts.

• Support the investigation and resolution of urgent issues reported from customer manufacturing plants and dealership service centers.

What You Need to Be Successful

• Bachelor’s Degree in Engineering

• At least 6 years of Engineering experience in automotive

• Familiar with Automotive electronics and/or ADAS

• Knowledge and experience with automotive electrical, software, supporting product development, testing, and release

• Experience in problem solving complex technical issues with electronic products being integrated into vehicles

• Ability to summarize complex situations and communicate effectively internally and externally

• Ability to work autonomously and operate with limited guidance/supervision

• Excellent communication and interpersonal skills

• Be willing to work in Customer office, manufacturing facility

Bonus Points if You Have

• Experience working at an automotive Tier 1

• Experience in ADAS design

• Fluent in customer’s language and familiar with customer culture

• Direct experience with the applicable customer

• undefined

What Makes You Eligible

• You are willing to travel, if necessary

What We Offer

• Flexible work environment, allowing for full-time remote work one day per week for positions that can be performed outside a HARMAN or customer location.

• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)

• Extensive training opportunities through our own HARMAN University

• Competitive wellness benefits

• Access to HARMAN Campus Fitness Center and Cafeteria

• “Be Brilliant” employee recognition and rewards program

• An inclusive and diverse work environment that fosters and encourages professional and personal development

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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