Contract Manager
NCR · Atlanta
About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
Title: Contracts Manager III
Location: Atlanta – Global Headquarters
The Contracts Manager works as a member of the NCR Voyix Law Department and is responsible for drafting, reviewing, negotiating, and finalizing sales contracts that support NCR Voyix’s business objectives, with a specific concentration on software licensing, cloud services, subscription services, and maintenance and support contracts in the retail and restaurants industry. The Contracts Manager develops negotiation strategies, conducts negotiations with customers, evaluates risk exposure, and makes recommendations to business clients within NCR Voyix, including senior management. The Contracts Manager works with internal organizations such as Pricing, Global Sales, and the CFO and Controller’s Offices to limit margin erosion and ensure compliance with internal policies such as order and revenue recognition. Candidates must be able to work under the pressure of deadlines and demands from a variety of business clients and contract counterparties.
Position Summary & Key Areas of Responsibility
- Meet with internal clients to fully understand the business objectives and assess the risks arising out of a proposed sales transaction.
- Actively lead the NCR Voyix team in negotiating with the customer’s senior management, attorneys, and contract professionals.
- Serve as NCR Voyix’s primary point of contact during negotiations with a customer.
- Review, edit, and draft responses to customer proposed terms and conditions.
- Advise NCR Voyix business people and senior management and make recommendations about contractual risks which create legal and business exposure to NCR Voyix.
- Identify risks; facilitate internal review of issues and obtain management/legal resolution.
- Exercise sound judgment in determining when issues require the involvement of other parts of the business or the Law Department.
- Work closely with bid support personnel, pricing, and other internal organizations to minimize margin erosion and mitigate risk items between bid review and contract signature.
- Following execution of a contract, provide front-line contractual support for interpretation, including working with NCR Voyix sales teams, senior management, and other members of the Law Department on potential disputes and accounting or revenue recognition issues.
- Maintain in-depth knowledge of NCR Voyix's procedures, processes and policies, especially the Contracts Policy, Incoming Orders and Backlog Policy, and the Revenue Recognition Policy; be knowledgeable of commercial contractual laws and practices within the Information Technology industry; possess working knowledge of NCR Voyix's Solutions (products and services) and capabilities, financial analysis (P&L), tax laws, and general business laws.
- Develop and provide education to internal organizations (e.g. Sales, Customer Services, Professional Services, and Law Dept. associates) regarding contracting best practices and other relevant topics.
Basic Qualifications
- College degree
- 8+ years commercial contracting experience, preferably in the retail and restaurant industry
- Ability to be available outside normal working hours on short notice; occasional travel may be required
- Requires conceptual and innovative thinking (i.e. identifying solutions); able to articulate complex ideas both legal and technical in nature
- Must have or acquire an in-depth knowledge of NCR Voyix policies, organizational relationships and procedures, and acquire a working knowledge of NCR Voyix solutions (products and services)
- Excellent communication skills with ability to negotiate internally and externally at high levels; strong writing skills and attention to detail
- Ability to work under short deadlines with minimal notice and minimal supervision; self-sufficient and independent
- Customer-facing and must present a positive and professional image; excellent interpersonal skills
- Ability to identify legal issues and escalate them as appropriate to the relevant attorney
- Conceptual thinking in complex/completely new situations and ability to communicate ideas both internally and externally
Preferred Qualifications
- Master of Business Administration or similar advanced degree
- 5+ years technology sales commercial contracting experience in retail and/or hospitality industry
- Commercial Contract Manager Certification
- In-depth experience with sales and services contracts, including cloud services, software licensing, support services, and technology services
- Ability to lead and conduct negotiations with minimal supervision; possess excellent conflict resolution skills
- Ability to coordinate efforts of one or more personnel from different areas both internally and externally
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”