Site Supplier Quality Manager
Vertiv · Zagreb
We are currently looking for a Site Supplier Quality Manager to join our dynamic team in Zagreb, Croatia!
The Site Supplier Quality Manager serves as the primary quality focal point for contractors performing direct-to-site deliveries across assigned projects. The role supports technical assessments, supplier and contractor qualification, audits, onboarding, and VSAC activities led by Supplier Quality, and coordinates clarification and deployment of project-specific requirements, risk-based verification activities, quality issues, and performance throughout project execution. The position reports functionally to the Regional Supplier Quality Manager and works under the project direction of the assigned Project Quality Managers.
Responsibilities:
- Serve as the primary Supplier Quality focal point for suppliers and contractors with direct-to-site deliveries across assigned projects.
- Support technical assessments, supplier and contractor qualification, audits, onboarding, and VSAC activities led by Supplier Quality, providing project-specific technical, quality, risk, and performance input and recommendations for reassessment, requalification, additional audits, or increased surveillance.
- Coordinate supplier and contractor induction and project-specific quality workshops with Project Quality, Engineering, and Procurement to clarify technical specifications, quality requirements, documentation, inspection, and acceptance criteria, and confirm common understanding before execution.
- Coordinate supplier and contractor quality documentation, including ITPs, checklists, quality records, certificates, and project quality deliverables, and support Project Quality review and approval activities.
- Support implementation of the risk-based Vertiv project and supplier-specific ITPs defined by Project Quality.
- Coordinate supplier and contractor surveillance, source inspections, FATs, FWTs, witness and Hold Point activities, and other verification activities required by approved ITPs, and require additional verification where identified risks, performance, or quality concerns justify increased oversight.
- Define and coordinate inspection resource needs, including internal PQSI/QC resources, technical specialists, and third-party inspection services, according to identified risks.
- Coordinate quality interfaces between Project Quality, Supplier Quality, Engineering, Procurement, Site Quality, suppliers, contractors, customers, and inspection agencies.
- Monitor supplier and contractor quality performance, inspection status, risks, nonconformities, corrective actions, and open issues across assigned projects, and escalate significant risks, recurring issues, verification gaps, resource constraints, and non-compliant deliverables.
- Coordinate containment, root cause analysis, corrective actions, and effectiveness verification for supplier and contractor quality issues, and prevent shipment release, acceptance, installation, or progression beyond defined Hold Points until required inspections, documentation, approvals, and acceptance criteria are satisfied.
- Support incoming verification, installation readiness, commissioning, site acceptance, handover, and closeout activities related to supplier and contractor scope.
- Maintain required inspection, issue, performance, and project quality records, provide project execution feedback to Supplier Quality, and support targeted supplier and contractor development activities where performance gaps or project risks are identified, particularly for new suppliers.
- Support lessons learned and continuous improvement activities related to supplier and contractor quality performance.
- Build effective working relationships with suppliers, contractors, customers, and project stakeholders and comply with company health, safety, and environmental requirements.
- Perform other duties as assigned by the supervisor.
Qualifications
- Bachelor's or master's degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, Quality Management, Construction Management, or a related technical discipline.
- Minimum 5 years of experience in Supplier Quality, Project Quality, Manufacturing Quality, Construction Quality, or a related technical field.
- Experience with technical assessments, supplier qualification, audits, VSAC processes, supplier performance management, and risk-based verification.
- Experience with ITPs, FATs, FWTs, inspections, surveillance, quality documentation, nonconformities, root cause analysis, and corrective actions.
- Experience coordinating suppliers, contractors, inspection resources, and quality activities across multiple projects.
- Ability to interpret technical specifications, engineering drawings, contracts, quality documentation, inspection requirements, and applicable industry standards.
- Strong planning, coordination, problem-solving, reporting, communication, and stakeholder management skills.
- Good command of English, both spoken and written.
- Proficiency in Microsoft Office applications.
- Valid Category B driver's license.
- Quality-related certification such as ISO 9001 Lead Auditor, CQE, Six Sigma, Lean, Welding, NDT, Inspection, or equivalent.
- Experience with direct-to-site deliveries, contractors, integrators, construction projects, industrial facilities, or mission-critical environments.
- Experience coordinating internal and third-party inspection resources.
- Knowledge of ISO 9001 and relevant EN, IEC, ASME, AWS, PED, or other applicable industry standards.
- Ability to work in supplier, contractor, manufacturing, construction, commissioning, and active project-site environments.
- Ability to access operational and construction areas while using required personal protective equipment and complying with applicable HSE requirements.
- 60-80% Project- and supplier-dependent; frequent domestic and international travel may be required.
Preferred Qualifications:
- Quality-related certification such as ISO 9001 Lead Auditor, CQE, Six Sigma, Lean, Welding, NDT, Inspection, or equivalent.
- Experience with direct-to-site deliveries, contractors, integrators, construction projects, industrial facilities, or mission-critical environments.
- Experience coordinating internal and third-party inspection resources.
- Knowledge of ISO 9001 and relevant EN, IEC, ASME, AWS, PED, or other applicable industry standards.
- Ability to work in supplier, contractor, manufacturing, construction, commissioning, and active project-site environments.
- Ability to access operational and construction areas while using required personal protective equipment and complying with applicable HSE requirements.
- 60-80% Project- and supplier-dependent; frequent domestic and international travel may be required.
Time Travel Required:
- 60-80% Project- and supplier-dependent; frequent domestic and international travel may be required.
Who are we?
At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
What do we offer?
- Access to internal training and external development opportunities
- Coverage of public transportation costs
- UNIQA supplementary health insurance for added security
- Special occasion bonuses (Easter, Christmas, performance-based rewards, and child-related bonuses)
- Free annual health check-up to support your well-being (Croatia Osiguranje)
- Opportunity to sign up for a Multisport card for an active lifestyle
- Fresh fruit delivered 2 times per week for a healthy start to the week
- Referral bonuses as a thank-you for helping us grow our team
- Financial support for new parents with a non-taxable baby bonus
- Assistance in difficult times with a non-taxable allowance for the loss of an immediate family member
- Professional development through mentorship and training
- International teams and dynamic environment
- Contribution to projects of high technical complexity with modern technical challenges
- Full creative and professional freedom
- Flexible working hours
- Positive, casual, friendly, team-based working atmosphere
- Focus on competence development
#LI-VH2
The Site Supplier Quality Manager serves as the primary quality focal point for contractors performing direct-to-site deliveries across assigned projects. The role supports technical assessments, supplier and contractor qualification, audits, onboarding, and VSAC activities led by Supplier Quality, and coordinates clarification and deployment of project-specific requirements, risk-based verification activities, quality issues, and performance throughout project execution. The position reports functionally to the Regional Supplier Quality Manager and works under the project direction of the assigned Project Quality Managers.