HR Ops Techn Analyst II

Arthur J. Gallagher · Houston

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Living Our Values
All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all of our associates, shareholders, and the communities in which we live.

Why Join Us

• Career Growth: Advance your career with opportunities for leadership and personal development.
• Culture of Excellence: Be part of a supportive team that values your input and encourages innovation.
• Competitive Benefits: Enjoy a comprehensive benefits package that looks after both your professional and personal needs.

Total Rewards
Our Total Rewards package underscores our commitment to recognizing your contributions. We offer a competitive and fair compensation structure that includes base pay and performance-based rewards. Compensation is based on skill set, experience, qualifications, and job-related requirements. Our comprehensive benefits package includes medical, dental, and vision insurance, wellness programs, retirement plans, and generous paid leave. Discover more about what we offer by visiting our Benefits page.

A Day In The Life
The HR Operations Technical Analyst II serves as subject matter expert and primary technical resource for assigned HR platforms, including but not limited to Timekeeping, HRIS, Applicant Tracking, and LMS. This role configures and maintains those systems, resolves the root cause of problems rather than repeating the same fix, and turns business needs into clear requirements. The analyst works directly with application vendors to deliver fixes and enhancements, protects data integrity, produces the reporting and operational analysis HR relies on, and keeps documentation and training current. Working with a high degree of independence within established standards, priorities, and change controls, the analyst continuously improves how HR systems serve associates, HR teams, and the business.

As a HR Ops Techn Analyst II you will:

• Serves as subject matter expert and primary technical resource for assigned HR platforms (including but not limited to Timekeeping, HRIS, Applicant Tracking, and LMS), including how each is configured, how data moves between systems, and how HR Operations procedures depend on them.
• Configure and maintain system settings, workflows, business rules, security roles, and scheduled processes within established standards and change control practices. Test changes and validate results before release.
• Review vendor releases and updates, assess their impact on current configuration and processes, and plan testing and user communication.
• Perform scheduled system maintenance, audits, and interface monitoring to keep platforms stable, accurate, and audit ready.
• Own system questions and issues through resolution, meeting established service-level targets and keeping requesters informed.
• Investigate unexpected results and recurring issues to find the root cause, using case data, system logs, configuration review, and data analysis.
• Implement or recommend the permanent fix and document what was learned.
• Use trends in case and ticket data to spot process, configuration, or communication gaps, and propose changes that reduce repeat demand.
• Work with HR teams and business partners to clarify the problem being solved, who is affected, and what a better outcome looks like. Document business requirements, process flows, and acceptance criteria.
• Design, build, and test small to medium enhancements independently, and prepare well-defined recommendations for larger changes.
• Act as the day-to-day technical contact with application vendors for assigned platforms: open and manage support cases, drive them to resolution, validate fixes, and track vendor commitments.
• Partner directly with IT and other technical teams to resolve system issues and support integrations, enhancements and technical changes. Prepare clear requirements, documentation and test evidence, and coordinate with HR Operations leadership when decisions or escalation are needed. Bring vendor product direction and new functionality back to HR Operations, noting where it could solve a known business need.
• Maintain data quality and integrity through audits, queries, validation checks, and monitoring. Correct the cause of data errors, not only the affected records.
• Write, maintain, and support reports and queries using appropriate reporting tools, and build standard reports for recurring needs.
• Identify and recommend improvements to HR systems and processes, including enhancements, automation, and AI-enabled features available within current platforms.
• Define the problem and a baseline before a change, then measure the result afterward to confirm the improvement worked.
• Pilot and evaluate new capabilities with a defined group of users, gathering feedback and data to inform whether to expand.
• Develop and maintain standard operating procedures, configuration documentation, process maps, and knowledge base articles, and keep them current as systems and processes change.
• Coach and train HR teams and end users to get the most from system functionality, including AI-enabled features within core HR platforms, and prepare training materials and communications for system changes.
• Contribute to larger implementations and enhancements, including requirements, configuration, testing, data validation, documentation, training, and go-live support.
• Support change management and communication so that system changes are understood and adopted.
• Support audit and control requests, including system access, configuration, and data evidence, and follow established internal control practices.
• Recognize and protect highly confidential and sensitive information.

What We Need From You

• Bachelor's Degree Req
• 3 to 4 years HR system, HR operations technology, or related technical experience, including experience supporting one or more enterprise HR platforms; or equivalent combination of education and/or experience Required
• Hands-on configuration experience in at least one enterprise HR platform, including testing and change control Preferred
• Experience managing support cases with software vendors Preferred
• Experience documenting business requirements and supporting system implementations or upgrades Preferred
• Technical ownership: Strong working knowledge of HR system configuration, security, workflows, and data structures across HR/Payroll, timekeeping, ATS, and LMS platforms.
• Problem solving: Ability to diagnose root cause, weigh options, and make sound decisions with good judgment, including in ambiguous situations.
• Requirements and analysis: Ability to translate business needs into clear requirements and to analyze operational data to find trends and opportunities
• Reporting and data: Advanced Excel skills required; ability to write and maintain reports and queries; strong attention to data accuracy.
• Partnership: Ability to work effectively with vendors, HR teams, and business partners, and to hold them to commitments.
• Communication: Excellent verbal and written communication skills, including communicating technical issues to non-technical audiences.
• Documentation and training: Ability to create and maintain clear SOPs, configuration documentation, knowledge articles, and training materials.
• Initiative and organization: Detail oriented, well organized, able to multi-task, demonstrate flexibility and high initiative, with excellent time-management skills.
• Service orientation: Strong customer service orientation and commitment to continuous improvement.
• Emerging tools: Working knowledge of AI-assisted HR tools and automation features within core HR platforms.
• Teamwork: Ability to work with a team in a fast-paced environment.
• Confidentiality: Maintains confidentiality while performing duties.

Physical and Environmental RequirementsThe physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the work day and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

Travel Requirements
Minimal travel is required for this position (up to 20% of the time and on a domestic basis).

Join Us
The Friedkin Group and its affiliates are committed to ensuring equal employment opportunities, including providing reasonable accommodations to individuals with disabilities. If you have a disability and would like to request an accommodation, please contact us at TalentAcquisition@friedkin.com. We celebrate diversity and are committed to creating an inclusive environment for all associates.

We are seeking candidates legally authorized to work in the United States, without Sponsorship.

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