Sr Assistant, Collections CTC GB

Coca-Cola Europacific Partners · Sofia

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We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 markets, who work together to make, move and sell some of the world’s most loved drinks. We are a global business and one of the leading consumer goods companies in the world.

Job Purpose 

The Shared Services Collections Associate ensures that the customer invoices are settled correctly and on time and manages the resolution of cash collection issues within the Shared Services Customer to Cash team. 
The position will be tasked with driving and delivering service excellence to the business with an emphasis on customer service and continuous process improvement to further enhance the team’s service level and effectiveness expected throughout. The Sr. Assistant Collections will be responsible for a variety of activities, which include Collections and Aged debt activities, as well as a variety of activities connected to Third party Collections agency, internal departments’ communication and activities, as well as tasks related to the customer invoices and complaints.

Key Responsibilities 

• Responsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc)
• Apply appropriate collection efforts for both current and past due receivables. Proactively contact customers to validate expected payment receipts in line with defined due dates.
• Validate completion and issuance of statements of account process in accordance with customer requirement. Issue Dunning notices in line with defined CCEP parameters.
• Perform order release process by releasing/voiding orders in accordance with CCEP policy and procedure
• Ensures the accuracy of collection records including maintenance of the relevant ledgers 
• Take appropriate action upon notification of customer insolvencies.
• Proactively liaise with commercial personnel to facilitate resolution of collection related issues in accordance with CCEP policy and procedures
• Provides feedback to ensure that processes meet business requirements in an automated and as user-friendly manner as possible. Identify and escalate issues notified as part of the collection effort and communicate as necessary.
• Assures that the appropriate internal control environment and SOX compliance are maintained along with compliance to all legal and regulatory requirements
• Proactively improves the quality of Collections through identification and resolution of issues and continuous improvement of Collections processes

Key Stakeholders

• Internal: SSC Service Lines, BU Finance Teams, local Finance Business Partner 
• External: n/a

Experience required 

• Minimum of 1 year Collections/Accounts Receivable experience in a multinational organization and/or Shared Services environment
• A general understanding of wider Customer to Cash area processes
• Ability to assess a problem and escalate it to the appropriate level
• ERP experience essential, preferably SAP

Language Capability & expert level

• Fluent in English 

Education & Qualifications required 

• Bachelor’s Degree in finance or similar 

Capability required & Expert level

• Analytical Thinking - Foundational
• Relationship Management - Foundational
• Collaborative Influencing - Foundational
• Finance Operations and Accounting - Foundational
• Process Excellence - Foundational
• System Literacy – Intermediate

Behavioural Capabilities 

• Excellent communication & interpersonal skills
• Strong focus on providing the highest level of customer service 
• Drives performance, efficiency and effectiveness
• Time management, planning and organization    

Our employee value proposition:

Being Rewarded

• Market Competitive Salary
• Annual Compensation & Bonus Cycle
• CCEP Shares Purchase plan & Matching Share
• Food Vouchers
• Flexible Working Allowance 

Being Connected

• Everyone’s Welcome – Inclusion, Diversity & Equity Culture
• Keep In Touch program – in support of parental care
• Inspiring Office layout with Great beverages and Sofia subsidized canteen
• Referral Program

Being  Developed & Valued

• Professional Qualifications Support & Sponsorship
• Ninja Community and Lean Six Sigma Certification
• CCEP learning platforms & Leadership training curricula
• Career Growth and Talent Progression
• Recognition program

Being Well

• Flexible & Hybrid Ways of Working
• Additional days paid leave at start and on top – Birthday, Qualification & Volunteering;
• Wellbeing & Sports program, including corporate discounts & subscription fees
• Wellbeing Community & Initiatives
• Employee Assistance Program
• Additional Health Plan & Dental Insurance

Being  Inspired

• Social Projects & Community Charity programs
• Participation in Corporate Challenges - marathon, sports, fun
• External life coach speakers and Work-Life balance lectures
• Team Building & Fun Events

​We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world’s most loved drinks.

We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.
 

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