RLS Advocate

Cummins · Nashville

We are looking for a talented Contact Center Representative to join our Infant Care Team.

In this role you will make an impact in the following ways:
Create, update, and close service requests in the OneC RLS system
Communicate between Infant Care/Engineering groups and the repair locations where the units are being repaired
Ensure proper Cummins processes are followed during repair events
Assist in sourcing orders for parts/tools/etc
Assist in any related need that may arise for the repair event or customer support
Identify quality, service, or any other issues and communicate them for potential resolution

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law. This position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under limited supervision

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