Order Process Management Specialist
Sartorius · Kaesŏng
This position serves as the primary operational point of contact for order processing and customer communications. The role manages the end-to-end order lifecycle from receipt through delivery, including order creation, status updates, documentation, and issue resolution to ensure accurate, timely fulfillment and a high level of customer satisfaction.This position serves as the primary operational point of contact for order processing and customer communications. The role manages the end-to-end order lifecycle from receipt through delivery, including order creation, status updates, documentation, and issue resolution to ensure accurate, timely fulfillment and a high level of customer satisfaction.
Responsibilities
- Manage the end-to-end order lifecycle from order receipt through delivery, invoicing, and payment, ensuring on-time fulfillment and high customer satisfaction.
- Monitor customer forecasts and demand changes, supporting aligned supply planning and reliable order execution.
- Coordinate order-, inventory-, and shipment-related activities while serving as a key liaison between customers and internal functions, including Sales, Finance, Logistics, and Operations.
- Manage customs clearance in coordination with customs brokers and forwarders, ensuring regulatory compliance and timely release of shipments.
- Monitor order progress and delivery commitments, proactively resolving issues that may impact customer satisfaction.
- Track customer opportunities, service requests, and complaints, driving ongoing enhancements to the customer experience.
- Maintain SAP-based order and operational data, providing KPI reporting and insights to drive order management efficiency and continuous improvement.
- Prepare and analyze customer service, sales, and operational reports.
Qualification & Requirements
- Bachelor's degree with 5+ years of experience in Order Management/Fulfillment, Sales Operations, Customer Support, or related functions.
- Proficiency in SAP S/4HANA and CRM systems (e.g., Salesforce or equivalent platforms).
- Hands-on experience in import/export customs clearance.
- Strong analytical, problem-solving, and data reporting skills, including advanced Excel.
- Proven ability to coordinate across cross-functional teams and manage multiple stakeholders.
- Excellent written and verbal communication skills, with a customer-focused mindset and attention to detail.
- Fluent in Korean and English.
Preferred
- Work experience in the biopharmaceutical or life sciences industry.
- Understanding of demand planning and forecast management processes.
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers