Scheduling Coordinator - Orlando Health Watson Clinic Lakeland Highlands Hospital-Lakeland, FL
Orlando Health · Lakeland
Position Summary
4000 Lakeland Highlands Road, Lakeland, FL.
Orlando Health offers a great DAY ONE benefits package that includes:
- Medical, Dental, Vision & Prescription Drug Plans
- Flexible Spending Accounts & Health Savings Accounts
- Paid Time Off (accrued)
- Education Assistance: Preferred Education Program-100% PAID Tuition, Tuition reimbursement & repayment of previous loans
- Disability and Life Insurance
- Retirement Savings Plan
- Family Care Benefits & so much more!
Schedule: Monday through Friday; 8:30am to 5:00pm
The Scheduling Coordinator will communicate regularly with physicians, which may include, patients, ancillary and surgical areas to involve scheduling, rescheduling, and cancellation of single/multiple tests and procedures.
Responsibilities
Essential Functions
- Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
- Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
- Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
- Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy
- Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
- Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
- Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
- Consistently reviews the schedules daily and communicates all changes to appropriate staff.
- Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
- Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
- Identifies customer service issues and resolves or initiates necessary follow-up.
- Adheres to all portions of the Orlando Health Professional Appearance Policy at all times.
- Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
- Maintains regular communication with the practices regarding scheduling matters, as deemed necessary.
- Attends departmental meetings/in-services and participates in process improvement initiatives.
- Assume the responsibility for professional growth and development.
Qualifications
Education/Training
- High school graduate or equivalent.
- Must complete Orlando Health medical terminology course within 90 days of hire.
Licensure/Certification
- None.
Experience
- One (1) year of retail, customer service or health care.
- Computer experience required.
Essential Functions
- Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
- Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
- Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
- Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy
- Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
- Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
- Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
- Consistently reviews the schedules daily and communicates all changes to appropriate staff.
- Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
- Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
- Identifies customer service issues and resolves or initiates necessary follow-up.
- Adheres to all portions of the Orlando Health Professional Appearance Policy at all times.
- Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
- Maintains regular communication with the practices regarding scheduling matters, as deemed necessary.
- Attends departmental meetings/in-services and participates in process improvement initiatives.
- Assume the responsibility for professional growth and development.
Education/Training
- High school graduate or equivalent.
- Must complete Orlando Health medical terminology course within 90 days of hire.
Licensure/Certification
- None.
Experience
- One (1) year of retail, customer service or health care.
- Computer experience required.
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