People Matters Consultant
Aon · Makati City
People Matters Consultant
The People Matters Consultant is an outstanding opportunity to become an integral part of Aon Services Corporation's Human Resources team. This role not only offers a chance to work with exceptionally talented colleagues but also places you at the forefront of managing complex employee relations matters. As a key player, you will help ensure flawless performance management, workplace investigations, and case management across the Philippines.
As a member of Aon's renowned People Matters group, you will work closely with People Partners, Legal & Compliance teams, business leaders, and colleagues. You will help ensure outcomes are fair, consistent, and legally sound. Your role also involves supporting major, high-risk investigations throughout Asia Pacific, building strong expertise in workplace investigations.
Key Responsibilities
Performance Management
- Collaborate with People Partners and business leaders to handle complex performance issues in the Philippines.
- Provide mentorship on performance improvement strategies, capability concerns, and conduct versus performance assessments.
- Support the development, implementation, and monitoring of Performance Improvement Plans (PIPs).
- Review documentation, performance evidence, and manager recommendations to ensure consistency and employment law compliance.
- Support leaders through difficult performance conversations and employment decisions.
- Advance complex or high-risk matters as appropriate.
- Ensure all cases are detailed within relevant case management systems and governance frameworks.
Investigations and Allegations Management
- Conduct workplace investigations relating to misconduct, inappropriate behavior, policy breaches, workplace complaints, conflicts of interest, retaliation, discrimination, and other employee relations concerns.
- Manage end-to-end investigations, including prioritising, planning, witness interviews, evidence assessment, findings, and outcome recommendations.
- Prepare clear, fact-based investigation reports and executive summaries.
- Ensure investigations are conducted in accordance with global investigation standards, local employment law requirements, and established People Matters protocols.
- Support EthicsPoint case management and investigation oversight requirements.
- Partner with Legal & Compliance, People Security, Compliance, and regional collaborators for cross-functional support.
APAC Investigations Specialist
- Develop and sustain specialist knowledge in workplace investigations and investigation methodologies.
- Serve as a regional investigations contact for handling complex, sensitive, and high-risk cases throughout Asia Pacific.
- Provide mentoring and support to People Matters colleagues conducting investigations.
- Assist with investigation quality reviews, case strategy discussions, and risk assessments.
- Support the implementation of investigation standards, governance processes, and guidelines across the region.
- Contribute to capability building and training initiatives relating to investigations.
Workforce Management and Employee Relations Assistance
- Coordinate retained-scope workforce administration duties connected to employee relations case management.
- Maintain accurate employee relations records, investigation files, case notes, and documentation.
- Ensure compliance with internal governance, documentation, and record-retention requirements.
- Support preparation of employee correspondence, outcome letters, and case documentation.
- Coordinate approvals, workflows, and communications with collaborators involved in employee relations matters.
- Monitor case progress and ensure timely resolution of matters.
Organisational Change Support
- Support organizational change, workforce restructuring, and position elimination activities as required.
- Assist with consultation processes, documentation preparation, and employee communications.
- Support implementation activities while ensuring compliance with local legislative requirements and internal governance standards.
Experience and Qualifications
Required Experience
- 3-7 years' experience in Employee Relations, Human Resources, or Employment Law.
- Experience assisting with performance management and employee relations issues.
- Experience conducting workplace investigations.
- Experience working within a multinational or matrix organization.
- Experience managing multiple collaborator groups and competing priorities.
Preferred Experience
- Experience assisting with employment issues in the Philippines.
- Experience conducting complex misconduct or whistleblower investigations.
- Experience working with EthicsPoint or equivalent case management platforms.
- Experience supporting organizational change and workforce restructuring programs.
Knowledge and Skills
Technical Expertise
- Solid knowledge of employee relations concepts and conducting workplace investigations.
- Working knowledge of Filipino employment legislation and employment practices.
- Strong interviewing, fact-finding, and analytical skills.
- Excellent documentation and report-writing capability.
- Solid grasp of performance management frameworks and PIP procedures.
- Strong risk assessment and judgment capability.
Behavioural Proficiencies
- Exercises good judgment and discretion.
- Maintains strict confidentiality.
- Demonstrates strong attention to detail.
- Builds trusted relationships with collaborators.
- Communicates with confidence and integrity.
- Navigates sensitive and complex situations calmly and objectively.
- Operates effectively in a fast-paced, high-volume environment.
Success Measures
- Timely and well-executed management of employee relations situations.
- Strong collaborator happiness across business and People teams.
- Efficient handling of performance evaluations and investigation workloads.
- Steady adherence to investigation criteria and governance obligations.
- High-quality case documentation and record management.
- Establishment as a recognized investigations subject matter expert within APAC.
- Effective support of Filipino business leaders while contributing to regional People Matters capability.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.
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