Líder Técnico de continuidad y Estabilidad de Canales
Citigroup · Mexico City
The Digital S/W Eng Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
Responsibilities:
- Accountable for executing and driving results on large-scale efforts or multiple smaller efforts and serving as a development lead for most medium and large projects. This includes expertise with application development methodologies and standards for program analysis, design, coding, testing, debugging and implementation.
- Accountable for exhibiting a strong understanding of client core business functions.
- Required to support situations in which end user consultation is required to identify system function specifications and incorporate them into overall system design and delivery. Additionally, utilize comprehensive knowledge of multiple areas within technology to achieve technological objectives.
- Independent work style, requiring little or no guidance by more senior developers. Decisions will make a significant, measurable impact on the business goals for the client organization. During team discussions you will play a significant role with TPMs and engineering managers to determine potential risks to a schedule.
- Assist in the planning and managing of application development assignments generally involving large budgets, cross functional projects or multiple projects. This includes effectively understanding and analyzing both technical and business risks and impact.
- Expected to effectively communicate those risks to the business owners, so that they can make informed decisions.
- Accountable for providing guidance on architecturally significant efforts during the preplanning phase, and ensuring principles and best practices are followed prior to initiation of work. In doing so, closely watch and evaluate Digital roadmaps, including impacts to support upcoming journeys.
- Publish design review extensions, and provide documented guidance aligned to sprint plans and timelines.
- Be part of the design review board that will focus on the design process, search for generic patterns, and, at the same time, share best practices across the organization.
- Publish design patterns across lines of business and domain commonalities. Drive design reviews for Next Gen Architecture (NGA) and Plan of Record (POR) projects, supporting design principles and best practices.
- Participate in micro services and NGA code reviews.
- Empower SDEs and their teams by mentoring and coaching.
- Have a comprehensive understanding of the business domain, the systems, and the products in your space. Understand their accountabilities, boundaries, limitations, scale factors and the reasons behind architectural decisions.
- Provide a long-term perspective for business and technology choices; using technical judgment to vet architecture as required.
- Able to direct teams on how to develop and deliver systems that are efficient with resource usage such as hardware, runtime, performance, load, and memory requirements.
- Responsible for broader design decisions and development of long-term strategies that significantly influence the development process and standards.
- Accountable for Design Reviews of Agile and Plan of Record (POR) projects as well as accountable for Code Reviews of Next Gen Architecture (NGA) projects and are expected to elaborate, promote and communicate Design Patterns applicable to NGA architectures and solutions.
- Accountable for providing architectural guidance to the SDE’s based on best practices and in alignment with CTO guidelines and platform.
- Drive clarity and work with complete independence as business and or technical strategy is not defined.
- Provide the corresponding architectural guidance, and conduct design reviews and code reviews based on the projects assigned to your LOB. The product definition and technical planning is out of scope.
- Accountable for the overall strategy and for driving the teams inside and outside of your organization to deliver expected results. Drive mindful discussion with business and technical stakeholders that lead to timely decisions. Participate in discussions to drive smart trade-off decisions that balance efforts, delivery timelines, features, and technical constraints. Identify and remove blockers and always find the path forward in challenging situations.
- Create plans that have a clear path to delivery. Solve for dependencies between agile and waterfall delivery efforts. Help your teams organize for delivery while maximizing resources for the greater good of the Digital organization. Understand engineering best practices and apply best practices to the software development lifecycle (SDLC)
- Accountable for Design Reviews for Citi Agile and POR projects as well as Code Reviews for the NGA projects. Accountable for providing architectural guidance to the SDE’s based on best practices and in alignment with CTO guidelines and platform. Elaborate, promote and communicate Design Patterns applicable to NGA architectures and solutions.
- Elaborate, bring and communicate clear metrics on Design Reviews, Code Reviews, CI/CD and Design Patterns adoption.
- Communicate progress, anticipate bottlenecks, provide escalation management, identify, assess, track and mitigate issues/risks at multiple levels. Recognize discordant views and take part in constructive dialog to resolve them.
- Demonstrate the ability to implement continuous improvement and the induction of new technology. Demonstrate examples of influence in scrum teams beyond your own area of focus.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Recommended Qualifications:
- 6-10 years of relevant experience in an Apps Development role or senior level experience in an Enterprise Architecture role with subject matter expert in one or more areas.
- Exhibit expertise in all aspects of technology by understanding broader patterns and techniques as they apply to Citi’s internal and external cloud platforms (AWS, PCF, Akamai)
- Lead resources and serve as a functional SME across the company through advanced knowledge of algorithms, data structures, distributed systems, networking, use of knowledge and experience to lead, architect, and drive broader adoption forward.
- Acquire relevant technology and financial industry skills (AWS PWS) and understand all aspects of NGA technology – including innovative approaches and new opportunities.
- Demonstrate knowledge on automating code quality, code performance, unit testing, and build processing in the CI/CD.
Education:
- Bachelor’s/University degree, Master’s degree preferred
Breve descripción del rol
La posición será responsable de asegurar la continuidad y estabilidad de servicios digitales críticos, liderando la gestión de incidentes, riesgos operativos, desempeño, capacidad y mejora continua de las plataformas de Banca Empresarial.
Actuará como punto de coordinación entre negocio, tecnología y proveedores, participando en la toma de decisiones, seguimiento de indicadores operativos y presentación de resultados a niveles directivos. El rol requiere una combinación de conocimiento técnico, análisis operativo y capacidad de gestión para garantizar la disponibilidad y confiabilidad de los servicios.
Responsabilidades Principales
- Garantizar la estabilidad y continuidad operativa de aplicaciones críticas.
- Liderar la gestión de incidentes y problemas en ambientes productivos.
- Monitorear indicadores de disponibilidad, desempeño y capacidad.
- Gestionar riesgos operativos relacionados con canales digitales.
- Coordinar acciones preventivas y correctivas que mejoren la experiencia de clientes y usuarios.
- Participar en la incorporación y estabilización de nuevas plataformas tecnológicas.
- Supervisar esquemas de soporte y continuidad operativa.
- Gestionar la relación con áreas de negocio, tecnología y proveedores.
- Participar en foros ejecutivos de seguimiento operativo.
- Elaborar y presentar reportes ejecutivos e indicadores para niveles directivos.
- Impulsar iniciativas de mejora continua y optimización de servicios.
Aplicaciones bajo su responsabilidad
- BancaNet Empresarial
- BancaNet Empresarial Móvil
- Wholesale Future Digital Bank
- Trusteer Management Application
- Connector for Customer Authentication
- Event Messaging Banca Empresarial
- Portal e Intranet
- Suspicious Activity Monitoring Logs / ArcSight
- Conector de Control de Funciones Administrativas
Perfil Requerido
Formación Académica
- Ingeniería en Sistemas
- Ingeniería en Tecnologías de la Información
- Carreras afines
Deseable:
- Maestría en Tecnologías de la Información
Experiencia
- 5 a 8 años de experiencia en tecnología.
- Experiencia en continuidad operativa y estabilidad de aplicaciones.
- Experiencia en gestión de incidentes y soporte productivo.
- Experiencia trabajando con equipos de desarrollo.
- Experiencia interactuando con múltiples stakeholders.
- Experiencia presentando información a niveles directivos.
- Experiencia en negociación con negocio, tecnología y proveedores.
Conocimientos Técnicos
Indispensables
- SQL
- Bases de datos relacionales y no relacionales
- Microservicios
- Application Servers
- Arquitecturas web
- Angular
- F5
- DNS
- VIP
- Conocimientos de SDLC
Deseables
- Conocimiento de plataformas bancarias y canales digitales.
- Experiencia en continuidad de servicios críticos.
Competencias Clave
- Liderazgo e influencia
- Toma de decisiones
- Comunicación ejecutiva
- Gestión de stakeholders
- Negociación
- Pensamiento analítico
- Resolución de problemas
- Orientación a resultados
- Gestión de riesgos
- Organización y seguimiento
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Digital Software Engineering------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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