Category Manager - Warby Parker Care
Warby Parker · New York City
Warby Parker is on the lookout for a Manager of Warby Parker Care to join our growing team. Reporting directly to the Senior Director, Contact Lenses & Warby Parker Care, you will serve as the category manager for Warby Parker Care—our brand new extended warranty service offering for our glasses business—and get to shape how we grow this new business. In this role, you will manage a critical vendor partnership, ensure smooth day-to-day operations, optimize financial performance metrics, and drive the launch of exciting new roadmap features across our channels.
What You’ll Do
- Manage and strengthen our relationship with a key external partner, ensuring seamless daily operations and high-quality service delivery for our customers.
- Optimize the financial health and business performance metrics of the paid protection plan, identifying efficiency gains and long-term growth opportunities.
- Partner closely with retail, e-commerce, and customer service teams to align execution and maximize the reach of Warby Parker Care initiatives.
- Lead the rollout and expansion of new product roadmap features, managing execution from initial concept to channel launch.
Who You Are
- A data-driven problem solver who thrives on uncovering operational insights.
- An empathetic, clear communicator who excels at guiding external partners toward shared goals and ensuring smooth operational workflows.
- A strategic project owner with a track record of executing multi-channel initiatives and delivering customer-centric program launches.
- Passionate about reimagining customer care and converting data into actionable, financially sound business strategies.
- Backed by 5+ years of professional experience in category management, account management, or management consulting.
Extra Credit
- Prior experience managing or scaling paid protection plans, warranty products, or membership models in a retail or e-commerce setting.
Background or experience working within the insurance industry.
In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees.
For applicable postings, the range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate's qualifications, experience, internal equity, and relevant market data.
For applicable postings, non-exempt employees are eligible for overtime pay if you are required to work more than 40 hours in a workweek.
Some benefits of working at Warby Parker for full-time employees:
Health, vision, and dental insurance
Life and AD&D Insurance
Paid sick leave1
Paid Holidays1
Vacation days per year1
Retirement savings plan (401(k))
Parental leave (non-birthing parents included)
Short-term disability
Employee Stock Purchase Plan
Employee Assistance Program (EAP)
Bereavement Support
Optical Education Reimbursement
Free eyewear
And more (just ask!)
Some benefits of working at Warby Parker for part-time employees:
Employee Assistance Program (EAP)
Employee Stock Purchase Plan
Free eyewear
Paid sick leave2
And more (just ask!)
Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
CO only: The application window for this position is anticipated to close on the apply before date listed. We encourage interested candidates to apply through our Career website.
1 WA only: Full-Time employees’ paid sick leave is accrued at a rate of 1 hour per every 26 hours worked. Full-time employees receive 5 paid holidays and 5-10 vacation days per year (after waiting period, depending on tenure and hours worked). 2 WA PT only: Paid sick leave (accrued at a rate of 1 hour per every 30 hours worked).
worked). 2 WA PT only: Paid sick leave (accrued at a rate of 1 hour per every 30 hours worked).