Customer Community Manager
AvePoint · London
About the Role
The Customer Community & Growth Manager builds and scales customer programmes that help current customers connect, learn, adopt, and realise ongoing value from AvePoint Confidence Platform.
The Customer Community & Growth Manager will build and scale customer programmes that help current customers connect, learn, adopt, and realise ongoing value from AvePoint’s products and services. The role will launch and operate AvePoint’s online customer community hub, creating a trusted destination where IT practitioners, administrators, security and governance leaders, and other customer stakeholders can access practical expertise, learn from peers, engage with AvePoint experts, and share feedback.
This role owns customer user groups, virtual labs, technical office hours, online community engagement, peer-learning programmes, and technical advisory councils. It will establish a scalable, high-quality engagement model for AvePoint’s long-tail customer base, while creating structured opportunities for strategic customers to influence product direction, customer experience, and technical enablement.
Working with Customer Success, Product, Support and Product Marketing, the role turns customer needs and feedback into peer learning, practical enablement, product insight, and measurable adoption outcomes.
This is a post-sale growth role, not simply forum moderation or event delivery. It is designed to strengthen product adoption, customer health, retention, and expansion readiness.
What you will do
Build and launch the community
- Launch and grow AvePoint’s online customer community hub as a trusted destination for learning, peer connection, technical guidance, and customer feedback.
- Define the community strategy, value proposition, operating model, engagement calendar, governance, and success measures.
- Create scalable member journeys that recruit, deepen adoption, and re-engage customers across AvePoint’s global customer base.
- Connect the community experience with AvePoint Learn, technical resources, Support, customer communications, and product education.
Drive adoption and customer value
- Deliver customer user groups, virtual labs, technical office hours, product clinics, peer-learning sessions, and technical advisory councils.
- Turn customer questions, adoption barriers, and support themes into practical learning experiences, content, and community programmes.
- Work with Customer Success, Product and Product Marketing to prioritise customer needs and high-value use cases.
- Use community engagement and learning signals to identify expansion signals opportunities
Capture insight and support growth
- Create structured feedback loops that capture customer needs, sentiment, technical challenges, product feedback, and expansion use cases.
- Gather and relay customer feedback trends to Product and Product Marketing to inform roadmap decisions.
Programs you will manage:
- Online community
- User groups
- Peer-to-peer exchange program
- Virtual labs and technical office hours
- Technical advisory council
- Preview Programs recruitment and ongoing engagement, partnering with Customer Success, Product Marketing and Product Team.
Why join AvePoint
You will have the opportunity to establish a new and high-impact post-sale growth capability at AvePoint. Rather than inheriting a mature community programme, you will shape the strategy, build the online hub, define the customer experience, establish the operating model, and create the programmes that make it valuable.
Benefits we offer:
- Competitive market-based compensation
- Work-life balance through a remote working model
- Career progression and internal mobility opportunities
- EUR 1.000,00/Year towards our Tuition Reimbursement Program
- Employee Referral Program
- Corporate Donation Matching Program
- Restaurant Vouchers
- Company sponsored events / regular team building events
- 30 PTO/Year, plus all public holidays and access to AvePoint holidays!
- Flexible Public Holiday Policy
- ... and much more!
AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.