Dispatcher

Vulcan Materials · Phoenix

Job Summary
The Logistics Specialist is responsible for receiving customer orders for aggregate and other products, assisting with product selection, and scheduling trucking for delivery using the Trux Dispatch Platform. This role requires coordinating with the Sales Service Center, ensuring timely and accurate order fulfillment, minimizing truck downtime, and quickly resolving any delivery issues. The ideal candidate has experience in dispatching, customer relations, and construction/transportation, strong logistics skills, and the ability to work independently in a fastpaced, deadline-oriented environment while providing excellent customer service.

Essential Functions
• Position Scope/Decision Making Authority: This position is responsible for receiving customer orders, assisting in product selection, and scheduling trucking for the delivery of aggregate and products.
• Receives customer orders and assists customers in identifying products needed for specific end uses.
• Accurately enters orders into the Trux Dispatch Platform.
• Works with the Sales Service Center to obtain project information and pricing, as necessary.
• Coordinates project scheduling to meet project demand with truck capacity.
• Reviews daily order entry for completeness and accuracy for each product facility. Ensures the facility can meet customer needs on time. Make adjustments as necessary.
• Works to minimize truck downtime issues.
• Reports immediately any delivery problems to service/sales representatives for quick resolution or mitigation.
• Other duties as assigned.

Critical Competencies
• Results-Oriented: Sets challenging goals (individual and organizational) and tracks performance to ensure that all projects/tasks are completed on schedule and within budget.
• Communication Skills: Communicates clearly, including verbally, and listens carefully in an open, candid, and consistent manner.
• Planning and Organizing: Identifies and defines clear goals and/or work outcomes that are required to implement strategic objectives.
• Problem Prevention/Solving: Asks probing questions that go beyond surface issues and fully understand the components of an issue and its root cause(s).
• Heritage Logistics, LLC (hereinafter Heritage, or Heritage Logistics) is a licensed broker arranging for freight transportation and is affiliated with Vulcan Materials Company. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. The Company may at any time, in its sole discretion, modify or vary from anything stated in this job description, with or without notice. Heritage Logistics, LLC is a separate legal entity and an equal opportunity employer. This position is employed directly by Heritage Logistics, LLC.

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