Customer Engagement and Operations Coordinator - Naifeh Center for Effective Leadership

University of Tennessee · Knoxville

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The University of Tennessee’s Naifeh Center for Effective Leadership (NCEL) is seeking a Customer Engagement and Operations Coordinator to join its Knoxville office. NCEL, a division of the University of Tennessee Institute for Public Service, delivers leadership development training, consulting, and research for local, state, and federal government officials and employees.


This position plays a key role in coordinating a full range of NCEL training programs by managing program operations and logistics. Responsibilities include overseeing program-specific financial functions, developing and maintaining complex calendars and resource plans for staff and programs, managing contracts for upcoming events, entering evaluations and analyzing training data within the learning management system, ensuring timely invoicing and payment processes, and assisting customers and other stakeholders by assessing their organizational needs and explaining the wide-range of services offered through the agency to support those needs.

The University of Tennessee’s Naifeh Center for Effective Leadership (NCEL) is seeking a Customer Engagement and Operations Coordinator to join its Knoxville office. NCEL, a division of the University of Tennessee Institute for Public Service, delivers leadership development training, consulting, and research for local, state, and federal government officials and employees.

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