TUMI Senior Retail Associate (CTW)
Samsonite · Bangkok
Position Summary: -
This position holds a key role in the retail environment, overseeing various aspects of the store’s operations and ensuring an excellent customer experience.
Job Description: -
- Ensure high levels of customer satisfaction through excellent sales service.
- Handle customer complaints, after sale inquiries, and returns, ensuring a positive resolution.
- Build productive trust relationships with customers.
- Drive sales through effective communication of product features and benefits.
- Maintain store visual merchandising in a presentable standard and make recommendation on a store layout and display.
- Communicate effectively with team members and management to ensure smooth store operations.
- Lead by example, demonstrating best practices in customer service and sales.
Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, BÉIS, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.