HR Operations Assistant - Temporary Fulfillment Administrator
Pearson · Mandaluyong City
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes
it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are
always reexamining the way people learn best whether it’s one child in our own backyard or an
education community across the globe. We are bold thinkers and standout innovators who motivate
each other to explore new frontiers in an environment that supports and inspires us to always be
better. By pushing the boundaries of technology — and each other to surpass these boundaries —
we create seeds of learning that become the catalyst for the world’s innovations, personal and
global, large and small.
NOTE: This is only a 5-month project (December 2026 - May 2027)
Education and Experience Requirements:
Minimum college or technical training preferred; or a combination of education and experience
Strong customer service skills and call center experience
Strong technical skills and/or experience with HRIS systems
Overall Functions, Duties and Responsibilities:
Make outbound phone calls to candidates and employees to drive employment onboarding completion and/or communicate assignment changes
Monitoring and respond to incoming email/chat communications
Craft and send mass e-mail and call campaign communications
Work within multiple systems simultaneously to respond in real-time to callers (Fusion, PEACS, Red Carpet)
Achieve a basic understanding of company policies
Use internal systems to assign candidates to requisitions and send offer letters
Upload employees for rehire to requisitions in system
Load, extract and share reports from PEACS
Coordinate interviews for employees
Other duties as assigned
Skills and Other Requirements:
Strong computer skills including data entry, email, spreadsheets, and databases; 50+ wpm, strong Excel skills required
Adherence to confidentiality and nondisclosure requirements
Ability to multi-task and demonstrate time-management in a fast-paced environment
Excellent organizational skills and excellent communication skills required
Positive demeanor and the ability to work well with others in providing excellent customer service is critical
Sense of ownership and urgency to support business and employee needs
Employee Benefits:
We provide a competitive and compliant benefits package that includes:
Core Benefits:
Health Maintenance Organization (HMO) coverage
Government-mandated benefits: SSS, PhilHealth, and Pag-IBIG
13th Month Pay (Subject to PD 851) - will be computed on a prorated basis
Monthly De Minimis Benefits:
Rice subsidy – Php 2,000.00
Uniform and clothing allowance – Php 500.00
Laundry allowance – Php 300.00
Medical allowance – Php 250.00
Working Conditions:
Core work hours: 8:00-5:00 local US Time Monday through Friday – During Temporary Peak season, must have the ability to work a flexible schedule as business needs require. This may include extended weekday hours and occasional weekend hours.
Office environment – ability to sit for long periods of time is necessary
Applications will be accepted through December 1, 2026. This window may be extended depending on the business needs.