Representative, Care Connections Member Advocate - Must Be Bilingual in Spanish (Onsite in Long Beach, CA)
Molina Healthcare · Long Beach
Job Description
Please note the required shifts are Mon - Fri 10:00 AM– 7:00 PM or Tues - Sat 7:00AM - 4:00PM Pacific Time Zone.
Job Summary
Makes outbound calls to members, completes assigned hand-dial lists, and provides proactive member support, information, and assistance. Adheres to member interaction departmental standards, call quality, and documentation requirements.
Job Duties
- Schedules high-quality member appointments daily to meet departmental goals.
- Completes assigned hand-dial lists and member research requirements with accuracy and efficiency.
- Provides basic support and guidance to members with empathy and professionalism.
- Participates in ongoing training sessions to enhance service quality and knowledge.
Job Qualifications
REQUIRED QUALIFICATIONS:
- At least 1 year experience in a healthcare service environment, or equivalent combination of relevant education and experience.
- High attention to detail and ability to follow member interaction scripting.
- Flexible and adaptive to changing priorities and workflows.
- Compassionate and service oriented.
- Bilingual (English and at least one additional language, as required).
- Strong verbal and written communication skills.
PREFERRED QUALIFICATIONS:
- Healthcare administrative support experience in roles such as Medical Office Assistant, Patient Services Representative, Medical Receptionist, Front Desk Coordinator, or Scheduler.
- To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
- Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.