Director, Account Management (Ads Large Customer)
Coupang · Seoul
Company Introduction
Coupang Ads provides the most valuable advertising solutions in the world. Coupang Ads helps sellers and brand owners achieve their marketing goals — such as increasing sales, growing market-segment share, acquiring new customers, and building brand equity. Our solutions are tailored to the needs of our advertisers and are designed to help advertisers grow their businesses no matter their size. Our team consists of multi-functional and collaborative teams, including Sales, Marketing, Video Product and Operations, Product, and Engineering.
We are experts in our respective fields and always put advertisers at the center of everything we do. We are passionate about products and services and we bring high energy to our jobs. A large part of what makes Coupang Ads a great place to work is our people. We hire and develop people from diverse backgrounds who want to work in a fast-paced, dynamic environment where each employee feels respected, empowered, and supported. This gives us many perspectives to draw upon when innovating on behalf of our advertisers. We value people who obsess about customers and exemplify grit, urgency, and ownership.
Our goal is to create the best place to work for the best ads team in the world. If you are a passionate person who wants to work with an industry-leading team, join our innovative and dynamic environment to achieve personal and professional growth. At Coupang Ads, you will get to deliver one of the most valuable, fastest-growing advertising solutions in the world.
Role Overview
Coupang is building out its digital advertising business. We are using Coupang’s cutting-edge technologies to build highly relevant ads for our advertising partners and customers. As a key leader in this rapidly growing business, this person will build a top-performing team and drive significant revenue growth for Coupang ads
He or she will direct a team of managers and sales representatives responsible for advancing Coupang ads named account client base. In addition, the leader will be responsible for developing and providing the tools, processes, and capabilities necessary to achieve our ambitious goals and scale our achievement.
What you will do
1) Build a high-performance, input-driven team
- Attract, hire and retain sales talent
- Provide strong mentoring and coaching to direct reports and sales representatives
- Elevate skill sets and develop bench strength in the team
- Determine short and long-range sales revenue plans per property, vertical, account, territory, and sales representative and execute tactical action plans
- Create and implement sales programs and tools that increase performance by the sales staff
- Collaborate closely with partners in operations, marketing, and finance to ensure the team is urgently responding to market opportunities and business needs
2) Grow revenue significantly
- Develop account coverage strategy for the Korean market segment
- Build upon prior success in this area to continue to grow this opportunity
- Drive the sales management process as well as play a hands-on role in driving sales and opening doors for the sales organization
- Partner with Coupang’s eCommerce teams on category and product development strategies
3) Drive product innovation through thorough understanding and representation of customer and industry trends/needs to ensure Coupang continues to provide a powerful and differentiated value proposition
- Partner with product development to prioritize and build innovative new advertising products to provide a truly better and differentiated advertising business for our customers
- Partner with internal teams to provide the right infrastructure, tools, training, and support for the sales team
- Provide accountability to ensure key feedback and rapid adoption to allow for a constant state of improvement
Basic Qualifications
- 15+ years of relevant experience
- Leadership experience, including leading leaders
- Experience in problem-solving, diving deep into issues, identifying root causes and successfully implementing solutions
- Ability to distill information quickly, distilling key takeaways, and presenting insights to senior leadership
- Expert communication and interpersonal skills; must be able to run meetings and work streams with senior leadership across the company
- Educated to degree level, preferably in a technical or analytical discipline
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Native-level Korean proficiency is required. Strong English communication skills are preferred.
Recruitment Process and Others
Recruitment Process
- Application Review - Job Fit Interview - Focus Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
- Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.
- Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.
- This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.
Document Return Policy
- This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
- A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
- A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email (recruitingops@coupang.com). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
- In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.
- The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.