1st Line Service Desk Analyst

Spire Healthcare · York

IT Service Desk 1st Line Analyst (Day Team). Office Based at Windmill House | York | YO10 5BR

Spire Healthcare are currently seeking a junior IT Service Desk 1st Line Analyst (Day Team) to work in a well-established team based in York. The successful Service Desk Analyst will provide 1st Line phone based support to a network of internal colleagues, and will ensure that all problems are either solved or escalated to the 2nd and 3rd Line Engineers.

Role purpose

To provide 1st Line phone based support to a network of internal colleagues, and ensure that all problems are either solved or escalated to the 2nd and 3rd Line Engineers.

Duties & Responsibilities

You will be responsible for logging calls and communicating all issues to other members of the IT team.
You will provide support to bespoke software products as well as the Microsoft Office family of products, and you will be expected to ensure you know how to operate the software and how it is used throughout the business. You will also work on and fix basic server operating system faults, and you will be heavily involved in desktop support of printers, workstations and laptops. In addition to this, you will work on the management of the LAN and WAN networks and escalate all problems that you are unable to deal with to 2nd and 3rd Line support.

What we are looking for

Knowledge of some or all of the following technologies would be advantageous:

Windows Operating Systems
Windows Server
Active Directory
Basic Exchange queries
LAN/WAN
Printer and scanner fixes
Application support

This position will suit an individual with previous experience in a first line Service Desk position or an individual with a strong customer service background looking for an entry level IT role.

A qualification in IT such as a BTEC Level 3, Comptia A+, or a Microsoft certification would be beneficial but is not essential.
Excellent communication and organisational skills are essential prerequisites of this role.

The Service Desk supports colleagues in the business and as such providing outstanding customer service at all times is crucial.
This represents a fantastic opportunity to join a forward-thinking company who provide excellent opportunities for progression for those who shine in the IT department. A full program of training is provided, with the opportunity to gain industry recognised qualifications.

Benefits:

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

35 days annual leave inclusive of bank holidays
Employer and employee contributory pension with flexible retirement options
‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
Free Bupa wellness screening
Private medical insurance
Life assurance

For us, it's more than just treating patients; it's about looking after people.

IT Service Desk 1st Line Analyst (Day Team). Office Based at Windmill House | York | YO10 5BR To provide 1st Line phone based support to a network of internal colleagues, and ensure that all problems are either solved or escalated to the 2nd and 3rd Line Engineers.

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