Floor Supervisor

• About Langham Hospitality Group
• A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
• Located in Ningbo Cultural Plaza with the theme of science and technology, art and fashion. We are an inclusive, positive and friendly team, and we can offer you a stage of infinite possibilities for your career. The hotel has been opened in February 2014. If you are looking for a career opportunity, join us and make your dreams come true!

• Manage the work of the room service staff.
• Communicate with the housekeeping coordinator to respond appropriately to any new requests made by guests through the switchboard.
• Place special items in the guest rooms based on the guests' personal preferences using the guest history files.
• Represent the guests and other departments to ensure that their requests are carried out in order to satisfy the guests.
• Report equipment maintenance through phone calls or maintenance records.
• Conduct daily inspections of VIP guest rooms, regular guest rooms, and randomly check rooms inspected by self-checking staff.
• Report accidents and damages to the housekeeping coordinator in a timely manner and ensure that relevant records are filled out promptly.
• Explain and promote the hotel's facilities and services to guests when necessary.

- Ensure that all colleagues work in accordance with the standards of appearance and work uniforms.