Senior Application Specialist DX
Hologic · Republic of
Senior Application Specialist, DX - South Korea
The Senior Application Specialist, DX will support Hologic’s Diagnostics customers in South Korea, helping laboratories successfully implement, use, and optimize Hologic molecular and cytology systems.
This role is responsible for delivering customer training, supporting assay setup and result interpretation, troubleshooting application related issues, and advising customers on workflow improvements. You will work closely with laboratory personnel, Field Service Engineers, Sales, Marketing, and other internal teams to ensure customers receive high quality technical, clinical, and scientific support.
This is a senior customer facing role that will suit someone with strong laboratory experience, excellent presentation skills, and a proactive, solution focused approach.
What To Expect:
- Conduct on-site and remote training for laboratory personnel on Hologic molecular and cytology systems.
- Support customer onboarding, including assay setup, result interpretation, and routine instrument maintenance guidance.
- Evaluate laboratory workflows and recommend solutions to improve efficiency and effectiveness using Hologic systems.
- Support integration with LIS and other laboratory systems, working with internal and external stakeholders as needed.
- Provide application-level troubleshooting for instrument, assay, software, and workflow related challenges.
- Collaborate with Field Service Engineers to resolve customer issues and ensure timely support.
- Communicate relevant clinical and scientific information relating to Hologic’s Diagnostics products.
- Act as a technical and scientific resource for customer queries and scientific discussions.
- Work closely with Sales, Marketing, Service, and R&D teams to share customer feedback and support product improvement.
- Support product demonstrations, evaluations, customer visits, and trade shows as required.
- Ensure training activities and documentation comply with applicable regulatory and company standards.
- Maintain accurate records of training, customer interactions, support activities, and service requests.
- Travel regularly across South Korea to support customers, installations, training, and business needs.
What We Expect:
- A bachelor’s or master’s degree in Life Sciences, Molecular Biology, Medical Laboratory Science, or a related field.
- Background or experience in cytology would be an advantage.
- Minimum 6 years’ laboratory experience, preferably in molecular diagnostics, clinical microbiology, cytology, or a related clinical laboratory environment.
- Experience with automated molecular diagnostic platforms is preferred, such as PCR, TMA, or similar technologies.
- Strong technical, scientific, and application support skills.
- Ability to train laboratory personnel clearly and confidently, both on-site and remotely.
- Strong problem-solving and analytical skills, with the ability to troubleshoot instrument, assay, software, and workflow issues.
- Excellent communication, presentation, and interpersonal skills.
- Customer-focused mindset with a proactive and professional approach.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Comfortable working with Sales, Service, Marketing, R&D, and external customers.
- Willingness to travel extensively, up to 50%.
- Strong written and spoken Korean and English communication skills.
Why Hologic?
- Work with innovative Diagnostics technologies that support better clinical outcomes.
- Partner directly with laboratories and healthcare professionals to help customers get the best from Hologic systems.
- Build strong relationships with customers and cross-functional teams across South Korea and the wider Hologic organization.
- Develop your technical, clinical, and scientific expertise in a collaborative, customer-focused environment.
- Competitive salary and benefits package.
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The Application Specialist supports customers in the effective implementation and optimal use of Hologic's diagnostic platforms. This role involves customer training, workflow optimization, troubleshooting, and scientific support to ensure high customer satisfaction and successful clinical outcomes. The Clinical Application Specialist serves as the technical liaison between customers and internal Hologic teams (Sales, Service, Marketing, R&D).