CBS Order to Invoice Analyst
Colgate-Palmolive · Mexico City
No Relocation Assistance Offered
Job Number #176805 - Del.Miguel Hidalgo, Mexico City, Mexico
Who We Are
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
Title: CBS Order to Invoice Analyst
Location: Mexico City
Role Summary:
As a CBS Order to Invoice Analyst, you will manage the end-to-end Order to Invoice (OTI) cycle within Colgate-Palmolive Best Practice standards ("Essentials") to ensure seamless customer service execution. Sitting within the Customer Service & Logistics organization, this role serves as a primary contact point for internal CDO (Customer Development Organization) partners and external accounts to drive on-time deliveries and order fulfillment. You will play a pivotal role in optimizing supply chain efficiencies, managing order exceptions, and maintaining high service levels across assigned accounts.
Responsibilities:
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End-to-End Order Management: Direct and execute all aspects of the Order to Invoice process—including order processing, return resolution, and claim management—within Colgate’s Selling Terms and Conditions while maintaining CP Best Practice standards.
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Stakeholder & Customer Relations: Serve as the primary point of contact for internal customer teams (CDO/CE) and external accounts, ensuring proactive communication on orders, deliveries, and fulfillment status.
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Cross-Functional Collaboration: Partner closely with local Customer Development Teams (CDTs) and Logistics to troubleshoot delivery issues, eliminate supply chain inefficiencies, and execute cost-saving initiatives such as plant-direct and consolidated shipments.
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System Execution & Compliance: Utilize SAP order processing and fulfillment applications (including APO) to manage order flow efficiently, minimizing manual intervention ("touches") while enforcing sales terms and policies.
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Performance Analysis & Reporting: Monitor Customer Service Key Performance Indicators (KPIs), analyze performance data, and prepare weekly and monthly customer service and cost-to-serve updates for local/division CDTs and CS&L management.
Required Qualifications:
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Bachelor’s degree in Business Administration, Industrial Engineering, Logistics, or a related field.
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3+ years of experience in Customer Service, Order Fulfillment, Planning, Logistics, Sales, or Supply Chain operations.
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Advanced proficiency in Microsoft Excel.
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Professional fluency in English (100% written and verbal communication).
Preferred Qualifications:
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Experience working within the Consumer Processed Goods (CPG) industry.
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Hands-on experience with ERP platforms (e.g., SAP, Oracle, NetSuite) for order processing and fulfillment.
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Hands-on experience with SAP Advanced Planning and Optimization (APO) module.
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Strong cross-functional collaboration and conflict resolution skills when managing order exceptions, customer returns, and refusals.
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Demonstrated ability to analyze cost-to-serve metrics and logistics data to drive continuous improvement in supply chain operations.
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Hands-on proficiency with Google Workspace, including Gmail, Google Sheets, Docs, and Drive.
Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
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