Consumer Billing & Payment Specialist

Vodafone Qatar · Doha

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Key accountabilities and decision ownership:

Develop, monitor, coordinate and manage end to end Consumer Mobile Billing and Payment operations functions.
Work with cross functional teams including but not limited to Commercial operations team, Customer experience, Audit team, Product & Marketing team, RA team, testing team to identify issues, opportunities, and technical enhancements to improve the efficiency of bill cycle operational processes.
Evaluate, log and drive solutions to reported problems versus business impacts.
Pre and Post - production testing and successful implementation of the applied changes.
Ensure on-time dispatch post-paid bills to customers within the defined and agreed SLAs.
Performs related tasks consistent with skills and abilities and general responsibilities as assigned by the Line Manager.

Educational Qualification

Bachelor’s degree in Computer Science / IT or equivalent

Knowledge & Experience:

Min 5 years of relevant experience in Telco or IT services with strong technical knowledge and experience in Telco billing
SQL/PLSQL Oracle knowledge and experience of managing outsourced partners with strong people management skills.
Expertise in telco billing and charging, rating systems and Microsoft tool advanced skills.
Programming language is added advantage.

Core Competencies:

Excellent communication and collaboration skills.
Strategic approach and critical thinking
Interpersonal and presentations skills

To ensure on-time and accurate Consumer Post-paid Mobile billing. The person on the role is to monitor end-to-end post-paid billing process, queries and disputes, system fault tracking and drive resolution through technology and main stakeholders across the company, implement continuous improvement and process efficiencies that drive consumer billing NPS.

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