Team Leader, Engagement
Edward Jones
The Senior Team Leader, Field Program Management, Engagement & Recognition is responsible for overall leadership of segments of our firm-wide recognition and engagement programs aligned to our broader firm engagement strategies, organizational goals and values.Reporting to the Director for Field Program Management (Activation and Engagement), this role plays a critical part in fostering a culture of appreciation and engagement through leadership of innovative strategies and programming that enhances firm culture.
In addition, they are responsible for leading teams of Engagement Specialists and Coordinators aligned towards firm and business goals within the experience and colleague engagement domains and with the broader strategies of Field Management. These teams are focused on program design, program management, and program evaluation of critical event and recognition strategies.
RESPONSIBILITIES:
Lead strategy and teams (formal and matrix for complex programs) responsible for designing, implementing and executing comprehensive internal and external recognition programs and engagement strategies for field stakeholders in current state while also being strategic about future program enhancements (continuous improvement) aligned with firm transformation.
Oversees design and execution of annual program strategies that support employee engagement, drive forward outcomes for field and organizational priorities that align with firm values.
Ensures effective planning and delivery of event, engagement, recognition and award programs and initiatives, ensuring high-quality execution.
Collaborate with cross-functional and matrix teams to integrate programs, strategies and processes into broader engagement efforts.
Monitor and evaluate the effectiveness of programs, using data-driven insights to refine strategies.
Serve as a subject matter expert on recognition and engagement best practices and trends within the financial services industry.
Partner with leadership to ensure recognition and engagement initiatives are inclusive and equitable across all levels of the organization.
Manage budgets and resources for recognition and engagement programs.
Provide guidance, leadership, and training to engagement specialists and firm leaders on effective recognition and engagement/event best practices.
Support firm-wide culture initiatives by aligning strategies with broader engagement goals.
Maintain compliance with internal policies and external regulations related to recognition programs.