Floor Supervisor (F&B Captain) - Soho House Hong Kong
Soho House & Co. · Hong Kong, Cuba City
Who We Are…
We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.
Opportunities for all…
Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Main Duties…
We are seeking Floor Supervisor to join the Hong Kong team! The role is expected to:
- To prepare and set tables and waiter stations in accordance with standard provided
- To support all service and bar staff in their service procedure
- To adhere to company service standards in all regards
- To support, encourage and assist junior staff
- To facilitate order taking and cash handling in an efficient and accurate way and process into POS station as well as relay these to service personnel or management
- To lead & co-ordinate the timeliness of all food & beverage service
- To transport food to guests and to clear and return used utensils and equipment to steward area when required
- To support and coordinate transportation and relocation of equipment and furniture to ready event and club spaces
- To have strong menu and product knowledge and to be able to confidently communicate this to subordinates, members and their guests
- To be well informed about the club, membership and its facilities
- To be knowledgeable of allergies and dietary specifications and to be able to effectively facilitate communication between guests/members and culinary team
- To monitor and supervise cash handling of subordinates and to ensure balanced cash drops daily & nightly
- To oversee a large section of guests and tables confidently and efficiently
- To be a role model and set a clear example of quality service for subordinates
- Ad-hoc job as assigned by team leaders
Requirements / Qualifications...
- 3-5 years relevant work experience in F&B required
- Ability to build relationships with colleagues and customers and ensure mutual satisfaction Customer-oriented and outstanding people skills
- Love to have fun at work and enjoy working with an energetic team
- Can multitask and enjoy working in a busy, fast-paced environment
- Possess a ‘’can-do’’ attitude and good communication skills
- Willing to work a flexible schedule in order to accomplish all major responsibilities, and to accept assignments on as need basis, in order to promote teamwork.
- Fluent in English
Benefits…
Soho House offers competitive compensation packages that feature global benefits and perks.
- 5-day work week
- 12 Days' Annual Leave
- 17 Days’ Holidays
- Medical & Dental Insurance
- Life Insurance
- Maternity Leave & Paternity Leave
- Marriage Leave
- Birthday Leave & Perks
- Study/Exam Leave & Allowance
- Discretionary Bonus
- Transportation Allowance
- Mental Health Support Program
The Fun Stuff…
- Team Meal: During your shift in our Houses & Restaurants, you will be provided with a complimentary substantial meal.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Career Development: Soho House can progress your career internationally.
- Learning & Development: An extensive range of internally and externally run courses are available for all employees.
- Cookhouse & House Tonic training programs: Celebrating our passion for wellness, food and drink. Check out our monthly calendars and get involved in trips, trainings and events. Available to all.
People who are eligible to work in Hong Kong or have a valid Hong Kong work permit/visa will be considered for the above position. If you are passionate about hospitality and are looking for exciting new opportunities with our company, then we want to hear from you!
To apply, please send us your resume with CURRENT and EXPECTED salary.
(Personal data collected will be treated in strictest confidence and only for recruitment purposes.)
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