Premium Experiences - Sales and Program Coordinator
ASM Global · Richmond · $20–$23/hr (stated in the posting)
POSITION: Premium Experiences - Sales and Program Coordinator
DEPARTMENT: Premium Sales and Experiences
REPORTS TO: Premium Sales Manager
FLSA STATUS: Full-Time, Exempt
Summary
Historical Richmond venues Altria Theater and Dominion Energy Center, have an immediate opening for a Premium Sales Coordinator. This position is responsible for assisting the Premium Sales Manager regarding all sales, service, and renewal components of premium services offered at Altria Theater and Dominion Energy Center.
Essential Functions:
- Coordinate the day-to-day operation and execution of the premium products under the direction of the Premium Sales Manager.
- Directly responsible for the coordination and deliverables of the Lexus Lounge program, as well as the management of the part-time premium sales staff.
- Plan and execute premium events, creating event orders with necessary information.
- Communicate directly with clientele via phone call to fulfill customer requests and answer inquiries, respond to complaints, and follow up on client suggestions, providing a superior level of service through verbal and written communication.
- Coordinate with Ticketing and Premium Sales Manager to ensure quality and timely delivery of tickets to clientele.
- Maintain client database, entering all touch points and client profile information into CRM.
- Assist with the marketing and promotion of new and existing premium products.
- Schedule annual correspondence and special projects, with both onsite teams and the program sponsor.
- Assist with activities relating to selling such as cold calls, tours, and presentations.
- Liaise with Richmond Venues departments regarding upcoming activities and ongoings to ensure client satisfaction in and around the buildings and deliverables.
- Act as a ‘Lounge Manager on Duty’ during premium events.
- Work extended and/or irregular hours including nights, weekends, and holidays.
- Complete other duties as assigned undefined
- Required Qualifications:
- Minimum of 1 year of successful sales & service management experience (premium experience is a plus). Outstanding written and verbal communication skills to develop strong working relationships with partners, teammates, and other stakeholders. Ability to manage a high level of detail across multiple projects and to prioritize efficiently. High emotional intelligence, intellectual curiosity, and desire to grow professionally. Ability to prioritize and meet competing deadlines independently. Ability to manage multiple tasks simultaneously, while remaining organized, efficient, and calm under pressure. Interest or Experience with Zapier, Asana, Boolean Logic, and/or digital automation is a plus.
- Compensation: $20-$23 an hour
- Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply. VEVRAA Federal Contractor
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