Premium Customer Experience Representative
ASM Global · Fort Worth
Essential Duties and Responsibilities
- Guest Relations: Provide exceptional customer service by addressing and resolving guest inquiries and concerns.
- Suite Management: Ensure that all suites are up to standard, including cleanliness, presentation, and readiness before guests arrive.
- Catering Coordination: Work closely with catering teams to ensure that food and beverages are prepared on time, presented attractively, and meet guest expectations.
- VIP Guest Services: Take professional photos of Platinum VIP guests who purchase the all-inclusive ticket package.
- Usher Assistance: Assist ushers in guiding guests to their seats and provide any necessary directions or information.
- Event Support: Answer questions from guests, provide information about the event, and ensure a smooth and enjoyable experience for all attendees.
- Additional Responsibilities: Perform other duties as needed to support the success of each event.
Qualifications
Education and/or Experience
- Guest-Oriented: A genuine care for guest satisfaction, ensuring that every guest has a positive experience.
- Patience and Interpersonal Skills: Ability to handle guest interactions with patience and professionalism.
- Attention to Detail: An eye for event planning and a commitment to maintaining high standards in all areas of responsibility.
- Hospitality Experience: A background in hospitality is required, with a focus on customer service or event management.
- Flexible Availability: Willingness to work a varied schedule, including weekdays, weekends, and event-specific hours.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical requirements include the ability to operate a keyboard and move around the facility. Must be able to hear and speak to use two-way radio and telephone. Must be able to work extended hours, weekends, and holidays as required.
Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
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