Customer Service Representative
AESSEAL · Cedar Rapids
Job Description:
Duties & Responsibilities
Provide responsive, professional customer service by managing inquiries, orders, and requests from customers and outside sales representatives
Prepare accurate and timely quotes, including complex pricing and lead time evaluations
Coordinate with internal teams (production, engineering, supply chain) to confirm feasibility, lead times, and specifications
Actively support outside sales team members by:
Assisting with quotes and customer communication
Providing product, pricing, and availability information
Helping resolve customer issues and escalations
Research issues, interpret available information, and use critical thinking to solve problems independently
Assist in the purchase of non-AESSEAL items
Direct interface with vendors
Obtain quotes, pricing, & lead time
Warehouse duties
Receive goods which may require driving a forklift
Shelve stock where applicable
Assembling kits
Pick product for customer orders and process through shipping.
Basic forklift maintenance
Prepare pallet for shipping LTL
Other duties, responsibilities, and activities may be modified or assigned at any time based on business needs.
Health, Safety, Environment, Quality and Ethical Standards
Ensure compliance with the Health, Safety, Environment, Quality, and ethical standards of the group are sustainable and world leading.
Organization
This position has no supervisory responsibilities.
Key Skills and Qualification
High School Graduate or GED
Strong customer service and communication skills
Forklift certified or ability to become certified
Strong collaboration skills across multiple departments
Ability to manage multiple priorities in a fast-paced environment
Proven ability to analyze information and solve problems with limited direction
Basic mechanical aptitude
High attention to detail and accuracy
Prior experience in customer service – including order entry, quoting, or inside sales support is preferred.
SAP experience preferred
Physical Requirements
Physical Demands
Lift/Carry
Stand
F (Frequently)
Walk
F (Frequently)
Sit
C (Constantly)
Reach Outward
F (Frequently)
Reach Above Shoulder
O (Occasionally)
Climb
N (Not Applicable)
Crawl
N (Not Applicable)
Squat or Kneel
O (Occasionally)
Bend
O (Occasionally)
10 lbs or less
O (Occasionally)
11-20 lbs
O (Occasionally)
21-50 lbs
O (Occasionally)
51-100 lbs
N (Not Applicable)
Over 100 lbs
N (Not Applicable)
Push/Pull
12 lbs or less
O (Occasionally)
13-25 lbs
O (Occasionally)
26-40 lbs
O (Occasionally)
41-100 lbs
N (Not Applicable)
N (Not Applicable)
Activity is not applicable to this occupation.
O (Occasionally)
Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently)
Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly)
Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
AESSEAL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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