Executive - Business Services
Al Ghurair · Dubai
The Executive - Business Services for the Group D&T department will be responsible for delivering service management functions for the Procurement & Finance shared services center and other businesses. Execute support functions and provide operational support to ensure efficient and effective service delivery across the organization.
The Executive - Business Services is a crucial point of contact for both vendors and internal users seeking technical and Functional support. This role involves providing prompt, efficient, and high-quality assistance across multiple communication channels, including phone, email, and chat. The Senior Executive is responsible for addressing inquiries, resolving technical & functional issues, and offering guidance on system usage, thereby minimizing operational disruptions and improving user satisfaction. Combining technical & Functional expertise, problem-solving skills, and exceptional customer service, this position is key to managing and resolving support requests effectively. As a member of the business services team, you will play a vital role in managing and enhancing the vendor portal's service desk and call center operations, ensuring the smooth execution of these functions and improving support for all stakeholders while enhancing overall operational efficiency.