Line Locator Supervisor

ACRT · Worcester

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About the Role:

The Line Locator Supervisor reports to the Operations Manager at Bermex and is responsible for overseeing the safe, accurate, and timely completion of underground utility locating work. This position leads a team of Line Locator Technicians, manages daily ticket workload and field performance, monitors Operator Qualifications (OQs), and ensures compliance with company, client, safety, and regulatory requirements.

The Line Locator Supervisor plays a key role in employee development, work quality, productivity, safety, and the overall success of field operations.

What You’ll Do

• Supervision and Leadership:
  • Supervise, coach, and provide day-to-day guidance to a team of Line Locator Technicians
  • Set clear expectations for safety, quality, productivity, attendance, and professional conduct
  • Monitor employee performance and provide timely coaching and feedback
  • Conduct performance evaluations and support employee training and development
  • Partner with Operations and HR, as appropriate, to address employee performance and conduct concerns
  • Support the onboarding and field training of new employees

• Field Operations and Ticket Management:
  • Oversee daily ticket assignments, workload, and completion to ensure operational and client expectations are met
  • Monitor safety, productivity, work quality, and timely ticket completion
  • Conduct routine field observations and audits to verify work quality and compliance
  • Troubleshoot and resolve field, equipment, and technical issues
  • Ensure locating equipment, vehicles, and tools are maintained in safe working condition
  • Assist with field operations as business needs require

• Safety and Compliance:
  • Maintain and monitor employee Operator Qualifications (OQs) and other required training or certifications
  • Ensure work is performed in accordance with company policies, client requirements, safety procedures, and applicable regulatory requirements
  • Conduct safety inspections and field audits to identify hazards, quality concerns, and opportunities for improvement
  • Address identified concerns and implement appropriate corrective actions
  • Stay current on applicable line locating practices, safety requirements, and regulatory standards
  • Promote a strong safety culture and reinforce safe work practices throughout the team

• Record Keeping and Reporting:
  • Maintain accurate records of completed work, tickets, photographs, audits, and other required documentation
  • Prepare and submit reports related to team activities, productivity, quality, performance, incidents, and operational concerns
  • Utilize computerized systems to track work assignments, employee performance, inventory, and other operational information
  • Ensure required documentation is complete, accurate, and submitted within established timeframes

• Customer and Client Service:
  • Address customer and client questions or concerns related to locating work
  • Coordinate with internal teams to resolve service issues and support operational needs
  • Communicate professionally with customers, clients, contractors, and other stakeholders
  • Provide technical guidance related to locating activities when appropriate.

• Inventory and Equipment Management:
  • Monitor inventory of locating equipment, tools, and other operational supplies
  • Coordinate equipment and material needs to support field operations
  • Help ensure company equipment and resources are appropriately maintained, tracked, and utilized

About You

Must Haves:

• Education: High School Diploma or GED
• Age: Must be 21 years of age or older
• Driver’s License: Must possess a valid driver’s license and meet applicable company driving requirements
• Experience: Minimum of 3 years of experience in damage prevention, utility line locating, or a related field
• Previous supervisory, team lead, or other demonstrated leadership experience
• Current or previous applicable Pipeline Operator Qualification (OQ) training, with the ability to meet and maintain required OQ qualifications for the position
• Working knowledge of utility locating practices, 811/ticket management processes, safety procedures, and applicable regulatory requirements
• Ability to read and interpret utility maps, prints, work tickets, and other technical documentation
• Ability to effectively supervise, coach, and hold employees accountable for safety, quality, productivity, attendance, and performance expectations
• Ability to prioritize and manage daily ticket workload and adjust resources based on operational needs
• Ability to conduct field observations and audits and identify safety, quality, or performance concerns
• Ability to use smartphones, tablets, computers, ticket management systems, and other electronic applications required for the position
• Strong troubleshooting, problem-solving, and decision-making skills
• Ability to accurately maintain records, reports, and employee documentation
• Ability to communicate professionally and effectively with employees, customers, clients, and management
• Ability to work independently and make sound decisions in a fast-paced field environment
• Ability and willingness to work outdoors in varying weather and environmental conditions as operational needs require
• Ability to meet applicable drug and alcohol testing requirements

Nice to Haves:

• Advanced technical training or certification in utility line locating or damage prevention
• Experience supervising a utility locating or damage prevention team
• Experience managing 811 ticket volume, workload distribution, productivity, and quality metrics
• Experience conducting field audits, quality reviews, or safety observations
• Experience training or developing Line Locator Technicians
• Experience with electronic ticket management, GPS, fleet, or field-service systems
• Experience working directly with utility clients, contractors, or other external stakeholders

Your Skills:

• Strong leadership, coaching, and employee-development skills
• Strong safety focus and commitment to quality
• Excellent organization, prioritization, and time-management skills
• Strong attention to detail and accuracy
• Ability to manage multiple priorities and adapt to changing operational needs
• Strong problem-solving and critical-thinking skills
• Professional and effective communication skills
• Ability to address employee and customer concerns professionally
• Ability to provide clear expectations, feedback, and accountability
• Dependability and consistent follow-through
• Flexibility with changing schedules and operational demands, including extended hours, nights, or weekends when business needs require

This role would not be a good fit if:

• Are not comfortable supervising, coaching, and holding employees accountable
• Prefer working independently without responsibility for the performance of a team
• Are not comfortable making decisions and addressing issues in a fast-paced field environment
• Have difficulty managing competing priorities, ticket volume, or changing operational needs
• Are not comfortable conducting field observations and addressing safety, quality, or performance concerns
• Are not comfortable working outdoors or in varying weather conditions when operational needs require
• Are not flexible with scheduling when business or client needs require additional coverage
• Have difficulty maintaining accurate documentation or following established safety and compliance requirements

Drug/Alcohol Testing:

• Drug/alcohol testing is required per non-regulatory requirements for employees working with water, gas, and electric meters.
• Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters.

Benefits

Health and Safety:

• Group health plans including medical/prescription, dental, vision and a variety of other coverage options.
• Company paid group life insurance, accidental death & dismemberment insurance, short and long-term disability.
• Flexible Spending Accounts or an option for a Health Saving Account with company match.
• Company paid Employee Assistance Program (EAP) for all employees and eligible family members.

Retirement:

• Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost.
• Roth or Traditional 401(k) Retirement plan with company match.

PTO Plans: After 90 completed days of service for full-time employees:

• Paid Vacation.
• Paid Holidays.
• Paid Wedding Day.
• Veterans Day paid time off for our veterans.
• Paid Sick Time (New York based positions ONLY).

Perks/Allowances:

• Company vehicle (for all driver-based positions).
• Gas card for company vehicle (if applicable).
• Company provided cell phone or mobile allowance (if applicable).
• Boot allowance from approved vendors.
• Daily per diem for travel-based positions.

Where We Work: Employees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day.

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at hr@acrtinc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Company: ACRT, Inc.

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