Front Desk Agent

Cherokee Nation Entertainment · Catoosa

The Front Desk Agent serves as a primary point of contact for hotel guests, delivering friendly, professional, and efficient service throughout their stay. This position manages reservations, room availability, guest transactions, and inquiries while coordinating with other departments to ensure guest needs are met and hotel services are effectively promoted.

Do you like jobs that rock? Are you fun and highly motivated? Do you like to take on team-based challenges and deliver high-quality work? If so, then you may be a great candidate for our Hard Rock Hotel & Casino Tulsa team!

Hard Rock Hotel & Casino Tulsa is Oklahoma’s premier gaming and resort destination. This award-winning resort features 2,600+ electronic, poker and table games, 35,000+ square feet of ultramodern meeting and convention space, an 18-hole championship golf course, multiple food and entertainment venues, and a 2,700-seat event center. Hard Rock Hotel & Casino Tulsa is the flag ship of Cherokee Nation Businesses’ hospitality division.

Here's what awaits you: 

Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations). 
Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays. 
Work-Life Balance: Enjoy flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind. 
And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts.

Provide exceptional guest service by managing hotel reservations, processing guest check-ins and check-outs, handling payments, and responding promptly to guest inquiries and requests to ensure a positive hotel experience.

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