Customer Experience Manager-Summer

EF Education First · Pasadena · $1,400/week (stated in the posting)

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Role:Customer Experience Manager-Summer 2027

Compensation: $1,400 per week

(housing provided and required for the role)

*All applicants must be age 21 or older

Who we are: 

EF is the world’s leading educational travel provider with over 55 years of experience. With our Language Travel Schools, we offer young learners the opportunity to spend 2 – 4 weeks in North America, improving their English language skills in a robust program while participating in a full-activity program of sports, discos, parties, excursions, and lots more!   

Who You Are:

  • Are you passionate about travel and languages? 

  • Do you believe that students studying abroad have the opportunity of a lifetime? 

  • Are you dynamic, outgoing, and energetic? 

If so, this role could be the one for you. 

The Role  
The Student Experience Manager is responsible for ensuring a quality experience for our international students. Your day may include celebrating student birthdays, completing administrative tasks, answering students' questions, or helping to decorate for campus events! You will manage and hold weekly student evaluations and address student concerns via our EF production system. You will also maintain a record of check-ins and check-outs of students as they visit family outside of campus.  


Responsibilities 

  • Welcome students to the EF school and ensure a high level of customer service and student satisfaction. 

  • Answer student queries and helping with student welfare issues 

  • Manage student and sales office cases, addressing student and parent concerns 

  • Facilitate weekly student evaluations 

  • Manage relevant records for students, such as insurance or medical records 

  • Approve and record temporary student check-outs 

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