Partners Operations Specialist
FP Markets · Remote
FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Partners Relations Specialist.
Here you'll play a crucial role in onboarding and supporting our partners, ensuring smooth operations. This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture.
Reporting to: Head of Partners Support & Operations
Responsibilities:
- Assist in the onboarding of Affiliates / IBs / Money Managers and other company partners
- Assist with the day-to-day operational tasks of the partners’ department such as partner connections, withdrawals, commission payments, and troubleshooting
- Assist in the monitoring of affiliates and IBs activities to optimize partner performance and report suspicious activities
- Educate the partners on the company’s platforms, trading products, account opening/deposit and withdrawal procedures
- Proactively work to retain existing business and reactivate partners
- Update Partners team social media channels
- Maintain direct contact with affiliates and IBs via telephone, live chat and email, ensuring excellent service standards and loyalty
- Enforce prudent approach and due diligence to the regulatory framework as per the company policies, ethos and ethics
- Working with the team to ensure KPIs are met
- Supporting and assisting all departments as required
Candidate profile:
- Fluency in English
- Preferable, but not required, fluency in other languages
- Previous experience in customer service - oriented jobs
- A team player with excellent communication skills
- Strong willingness to learn and develop new skills
- Driven and results orientated
- Strong negotiation skills
- Computer literacy with excellent working knowledge of Microsoft Office applications
- Ability to work day or evening shifts
Our offer:
- A welcoming, young and multicultural team with approachable leadership.
- Real autonomy over a large growth budget, and the chance to contribute to a dynamic business in a growth phase.
- Support for your ideas and room to put your expertise into the company's best practices.
- Continuous personal development, a training and development budget, growth with the company and the opportunity to learn from industry leaders.
- Competitive remuneration, regular salary reviews and performance-based incentive schemes.
- A vibrant company life: from team activities to global celebrations.
Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!