Senior Project Manager - Professional Services
ICU Medical · United States
Position Summary
The Senior Project Manager – Professional Services is a customer facing role responsible for managing Vascular Access, Respiratory, Solutions, Consumables and Oncology franchises. Implementation projects for ICU Medical customers as well as managing the overall customer experience. The role leads assigned projects in a project management capacity, as well as presents issues, recommendations, and updates to customers and internal stakeholders on the assigned projects.
Essential Duties & Responsibilities:
- Provide implementation project leadership, organize, and lead team through complex, multidisciplinary projects.
- May be involved in larger projects under supervision of Senior Program Manager.
- Manage Service Delivery including scope, resources and timelines
- Collaborate with customers to identify, communicate and manage engagement risks.
- Manage all engagements within predefined performance targets including customer satisfaction and profitability.
- Analyze project forecast, timeline, budget, reports, and metrics to ensure project deliverables.
- Facilitate contingency planning, project risk assessment, and other decision-making activities on an as needed basis.
- Present to a variety of audiences and varied settings.
- Support select sales activities and presentations as the subject matter expert.
Knowledge skills and Qualifications:
- Self-motivated and skilled at working independently
- Project Management experience required, including cross functional collaboration, budget management, project scheduling/timeline management, and resources planning
- PMP certification a plus
- Strong comprehension and communication skills (verbal and written)
- Computer skills required: MS Word, MS Excel, PowerPoint,
- Excellent Presentation Skills, ability to make effective presentations to all levels of management
- Experience of planning and managing multiple projects simultaneously, identifying interdependencies among various projects within the program, integration project plans, etc.
Education and Experience
- Registered Nurse with current licensure
- Bachelor’s degree from an accredited college or university or a High School diploma and equivalent combination of college education and experience
- 4+ years of Project Management experience
- Project Management experience in the Healthcare Industry preferred
Minimum Qualifications
- Must be at least 18 years of age
- Must meet credentialing requirements for access to client facilities (i.e. Sexual Offender Registry Check, etc)
Travel Requirements
- Typically requires travel up to 60% of the time
Physical Requirements and Work Environment
This position is classified as non-sedentary and requires the ability to:
- Stand and/or walk for extended periods (up to 6–8 hours per shift).
- Frequently lift, carry, push, or pull items weighing up to 25–50 pounds (or role-specific weight).
- Perform repetitive motions such as bending, reaching, stooping, climbing, or kneeling.
- Maintain stamina and physical agility to perform job duties safely and effectively.
- Use hands and arms for handling, grasping, and fine motor tasks.
- Work in environments that may require moving between indoor and outdoor settings.
- This job operates in a professional office environment and routinely uses standard office equipment
- This job operates in a professional office environment and routinely uses standard office equipment
ICU Medical has consistently provided you with clinical innovations that help solve real-world challenges.
With the acquisition of Hospira Infusion Systems in 2017 and Smiths Medical in 2022, we are now a global market leader with a complete line of clinically-essential IV therapy and high-value critical care products for hospital, alternate site, and home care settings.
We're ready to bring you consistent quality, innovation, and value in more areas than ever. Our focus allows us to bring you:
- Dedicated and non-dedicated IV sets and needlefree connectors clinically proven to provide an effective barrier against bacterial transfer and colonization.
- The industry’s broadest IV smart pump offering covering large volume, pain management, and ambulatory needs.
- IV medication safety software providing full IV-EHR interoperability with the highest customer satisfaction and compatibility with more EHR systems than any other company.
- Significant US IV solutions manufacturing and supply capabilities.
This role is based remotely; the incumbent may be remote in any state other than Colorado; California; Connecticut; Montana, Maine or New York.
ICU Medical EEO Statement:
ICU Medical is committed to being an Equal Opportunity Employer. We ensure that all qualified applicants receive fair consideration for employment regardless of race, color, nationality or national origin, ethnicity, sex, gender, religion or belief, marital or civil partnership status, sexual orientation, pregnancy or maternity, age, disability, or protected veteran status.
If you are an individual with a disability and need reasonable accommodation to participate in the employment selection process, please contact us at humanresources@icumed.com. We are committed to providing equal access and opportunities for all candidates.
The Senior Project Manager – Professional Services is a customer facing role responsible for managing Vascular Access, Respiratory, Solutions, Consumables and Oncology franchises. Implementation projects for ICU Medical customers as well as managing the overall customer experience. The role leads assigned projects in a project management capacity, as well as presents issues, recommendations, and updates to customers and internal stakeholders on the assigned projects.