Office Manager

Johnson Brothers · Milwaukee

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Job Description:

Since 1973, Johnson Brothers of Wisconsin has provided world-class service to customers across the Badger State through its headquarters in Milwaukee. Built on its values of passion, innovation, and excellence, the company has positioned itself as a statewide leader in the wine and spirits category. Johnson Brothers of Wisconsin combines its tremendous portfolio, knowledgeable salesforce, and best-in-class delivery to provide its customers with world-class service.

Pay: competitive annual compensation

Benefits (must be Full-Time for most benefits):

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Position Summary

Johnson Brothers of Wisconsin is seeking a forward-thinking, adaptable Office Manager to support both Commercial and Operations. This role leads office administration and personnel while improving cross-functional processes, strengthening communication, and helping the branch operate accurately and efficiently. The ideal candidate is a proactive problem-solver and transformational leader who anticipates needs, develops people, and drives sustainable improvements rather than simply managing day-to-day tasks.

Key Responsibilities

• Lead and develop office personnel by setting priorities, delegating work, coaching employees, and establishing clear accountability.
• Partner with Commercial, Customer Service, Inventory, Transportation, Warehouse, Finance, and Human Resources to align priorities and resolve process issues.
• Identify recurring errors, inefficiencies, and business risks; investigate root causes and implement sustainable corrective actions.
• Oversee office administration and coordinate accounts receivable, accounts payable, credit and collections issues, payroll, and HR processes with corporate teams.
• Improve customer service workflows, order accuracy, issue resolution, and communication between Commercial and Operations.
• Support inventory accuracy and financial controls by coordinating discrepancy follow-up, reconciliations, documentation, and assigned reporting.
• Use data, reporting, and business trends to identify improvement opportunities and recommend practical solutions.
• Lead process changes, maintain standard operating procedures, and ensure employees are trained on updated practices.
• Coordinate recruiting, onboarding, employee records, compliance, records retention, purchasing, vendors, and office support services.
• Communicating risks and performance concerns promptly, take ownership of follow-through, and verify that corrective actions are effective.
• Support the sales leadership team by helping coordinate GSM meetings, supplier visits, business reviews, and training sessions

Qualifications

• Five or more years of experience in office management, business administration, operations support, finance administration, or a related leadership role.
• Experience in wholesale distribution or a similarly fast-paced environment preferred.
• Demonstrated leadership, employee development, and process-improvement experience.
• Strong analytical, organizational, communication, and problem-solving skills.
• Ability to manage competing priorities, adapt to changing business needs, and influence teams across departments.
• Proficiency in Microsoft Office applications, particularly Excel; experience with AS400, Korber, and HRIS platforms preferred.
• Working knowledge of administrative controls, accounts receivable/payable, HR processes, and applicable compliance requirements.
• Bachelor’s degree in business administration, Finance, Human Resources, or experience related field preferred.

What Success Looks Like

Success in this role means stronger alignment between Commercial and Operations, fewer recurring process errors, accurate and timely administrative work, effective customer and financial controls, and a capable team that takes ownership of results. The Office Manager is expected to think ahead, lead change, and improve how the business works.

Johnson Brothers is an equal opportunity employer, committed to fair treatment and hiring based on qualifications. We prohibit discrimination based on race, color, religion, gender identity, sexual orientation, age, disability, military status, or any other protected status under applicable laws.

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