Customer Service Assistant

Mouser Electronics · Vilnius · €15–€88/hr (stated in the posting)

We keep on growing. Grow with us!

At Mouser Electronics, Inc., we are looking for team players who thrive in a fast-paced, international environment and enjoy variety in their day-to-day work. Join our Vilnius Customer Service Team and play a key role in bringing our business forward and contributing to our continued success.

Customer Service Assistant (f/m/d) - French

What to expect:

The Customer Service Assistant will be responsible for providing service excellence and supporting department objectives by entering and retrieving data through custom or other software, and supporting customer service initiatives

Provides the best possible service and support to customers through mediums such as web, email, chat and fax.
Processes customer orders, quotes and other information by entering into company systems.
Researches and expedites customer requests.
Supports the local Customer Service team, and provides support for other teams when needed.

What we are looking for:

Initial experience in customer service or support is advantageous.
Desire and ability to interact directly with customers and carry out correspondence in a professional and courteous manner.
Very good French and English skills, written and verbal are mandatory; additional European languages would be a plus.
Profound MS Office skills, experience with an ERP system would be helpful.
Ability to work under deadlines and interact with people at all levels.

What we offer:

A long-term perspective with responsible tasks and attractive development opportunities in a dynamic team. You can also expect:

A modern, central office space
Permanent employment contract
25 days of annual leave increasing with seniority
Special Leave allowance for doctor appointments
Health insurance
A wide range of training and development opportunities through our Mouser University
Employee referral bonus program
Complimentary fruit and beverages at the workplace
Regular staff events

Our office is located at the following address:

Mouser Electronics

Konstitucijos pr.15-88,

LT-09319 Vilnius

Lithuania

The salary range for this position is EUR 1,500 - EUR 1,800.

Mouser Electronics, founded in 1964, is a globally authorized distributor of semiconductors and electronic components for over 1,200 industry-leading manufacturer brands. This year marks the company's 60th anniversary. We specialize in the rapid introduction of the newest products and technologies targeting the design engineer and buyer communities.

Mouser has 28 offices located around the globe. We conduct business in 23 different languages and 34 currencies. Our global distribution centre is equipped with state-of-the-art wireless warehouse management systems that enable us to process orders 24/7, and deliver nearly perfect pick-and-ship operations.

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