Assistant Manager, Consumer Loans Processing

Navy Federal Credit Union · Vienna

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Assist in planning, managing, and directing the operations of Consumer Lending Loan Processing to ensure consumer loans are processed accurately, timely, and efficiently while delivering a strong member experience. Provide leadership and support for daily operations, production performance, workload management, quality, employee development, and continuous process improvement. Leverage operational data, performance metrics, and trends to identify opportunities, support informed decision making, and improve operational effectiveness. Provide operational expertise and guidance on CLLP processes, systems, policies, and procedures. Support senior management in developing and executing strategic priorities, operational initiatives, and process improvements.

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