Enrollment Services Outreach Coordinator

Oregon State University · Bend · $54,000–$58,000 (stated in the posting)

Apply on the company website

Important Notifications:

Application Deadline: When applying, please keep in mind this posting will close at 11:59 pm the night before the posted "end date". Applications MUST be submitted prior to this deadline.

Current Employees: Do not apply via the OSU Career site. Instead, please login to your regular Workday account and visit the Jobs Hub to apply.

Department:

-

Special Instructions to Applicants:

When applying you will be required to attach the following electronic documents:

1) A Resume/CV; and

2) A Cover letter indicating how your qualifications and experience have prepared you for this position.

3) Transcripts (upload as a separate document)

For additional information please contact:

Johana Hernandez

Johana.Hernandez@osucascades.edu

Job Summary:

Oregon State University-Cascades is seeking an Enrollment Services Outreach Coordinator. This is a full-time (1.00 FTE), 12-month, professional faculty position.

This position is located in Bend, Oregon.

Reporting to the Assistant Director of Enrollment Services, Financial Services, the Enrollment Services Outreach Coordinator represents Oregon State University–Cascades through admissions recruitment and financial aid outreach activities that support campus enrollment and access goals. The position serves as a primary point of contact for prospective students and families as they navigate the college search, admissions and financial aid processes. The role requires speaking and writing fluency in Spanish.

The Enrollment Services Outreach Coordinator will develop and maintain relationships with high schools, community colleges, community-based organizations and other community partners throughout Central Oregon. The position will plan and participate in recruitment and outreach activities, including high school visits, college fairs, financial aid presentations, community events, information sessions and other programs designed to increase awareness of and access to OSU-Cascades.

The position provides individualized admissions and financial aid guidance to prospective students, current students, and families and helps connect students with appropriate university resources. The coordinator will provide outreach and student support in both English and Spanish and will play an important role in expanding access to higher education among diverse populations throughout Central Oregon.

The successful candidate will be detail-oriented, organized and comfortable working independently in a fast-paced and changing environment. The position requires frequent travel throughout Central Oregon, the ability to manage multiple priorities, and a demonstrated commitment to providing excellent service to students, families, schools, and community partners.

This position will have a high level of responsibility for managing outreach activities, schedules, travel, communications and follow-up within assigned areas. The position will work collaboratively with the Admissions and Financial Aid Offices, academic programs, and other campus partners to ensure prospective and current students receive accurate, timely and coordinated information.

Key Responsibilities:

• Outreach and Recruitment, Planning and Assessment
  • Represents Oregon State University and OSU-Cascades at high school visits, community college events, college fairs, multicultural events, community events, financial aid nights, family programs, and other recruitment and outreach activities throughout Central Oregon and other assigned areas.
  • Develops and maintains relationships with high school counselors, community college personnel, community-based organizations, cultural and community groups, prospective students and their families, and other individuals and organizations that support student access to higher education.
  • Assists in planning and coordinating on-campus recruitment events for prospective students and families, including information sessions, preview events, admitted student events, group visits, and other programs.
  • Plans and conducts presentations, information sessions, workshops, and discussions regarding OSU-Cascades, admissions, financial aid, scholarships, academic programs, and student services in English and Spanish to prospective students, families, schools, and community partners.
  • Develops and implements outreach strategies designed to increase awareness of OSU-Cascades and encourage prospective students to engage with the admissions and enrollment process.
  • Maintains current knowledge of OSU academic programs, admissions requirements, financial aid opportunities, scholarships, enrollment processes, and student services to effectively represent the university.
  • Coordinates with schools, community organizations, students, families, and campus partners to confirm appointments, visits, presentations, and outreach activities. Manages travel arrangements to ensure effective use of university resources.
  • Maintains reports documenting outreach activities, student contacts, presentations, and other recruitment efforts.
  • Tracks and assesses the effectiveness of outreach activities and makes recommendations to Enrollment Services and Admissions leadership regarding strategies, programming, and resource use.
  • Assists with communications, website updates, social media, publications, and other recruitment materials as assigned.
• Financial Aid and Scholarship Outreach
  • Educates prospective and current students and their families regarding federal, state, institutional, and local financial aid programs and scholarship opportunities.
  • Assists students and families in understanding the financial aid application process, including FAFSA/ORSAA requirements, deadlines, required documentation, and next steps.
  • Explains financial aid awards and helps students understand how financial aid and scholarships may affect their ability to enroll and attend OSU-Cascades.
  • Prepares and presents financial aid and scholarship information for high school visits, community college events, FAFSA/ORSAA nights, recruitment programs, family events, and other community outreach activities.
  • Provides financial aid and scholarship information in Spanish as appropriate.
  • Promotes OSU-Cascades scholarship opportunities and connects students with appropriate scholarship resources.
  • Tracks student questions and follow-up needs and refers students to specialized financial aid staff when additional assistance is required.
  • Maintains current knowledge of federal, state, and institutional financial aid policies and scholarship opportunities necessary to provide accurate information to students, families, and community partners.
• Counsel and Advise Prospective Students and Families
  • Serves as a primary point of contact for prospective students and families as they explore OSU-Cascades and navigate the admissions and enrollment process.
  • Meets with prospective students and families to advise and counsel them regarding admissions requirements, application procedures, deadlines, academic programs, transfer opportunities, financial aid, scholarships, and enrollment steps.
  • Provides individualized assistance to students in understanding their next steps and navigating university processes.
  • Provides admissions and financial aid information to students and families in both English and Spanish.
  • Responds to questions from prospective and current students and families through in-person meetings, telephone, email, virtual appointments, and outreach activities.
  • Makes appropriate referrals to academic advising, student programs, campus life, and other university services.
  • Maintains accurate records of student contacts, advising activities, referrals, and follow-up using university systems.
  • Conducts follow-up outreach with prospective students based on their stage in the enrollment process, individual needs, and direction from Enrollment Services/Admissions leadership.
• Service and Other Duties
  • Participates in Enrollment Services and Admissions meetings, professional development activities, university committees, and professional organizations as appropriate.
  • Assists with special projects, research, program development, and assessment activities related to recruitment, enrollment, financial aid, and student success.
  • Provides support for Enrollment Services and Admissions programs and activities as needed.
  • Performs other necessary duties to fulfill the obligations of the position and support the mission of OSU-Cascades.

Qualifications:

Required Qualifications:            

• Bachelor’s degree from a regionally accredited college or university in discipline of choice.
• Bilingual in Spanish.
• Experience working with high school or college students in advising, recruitment, outreach, financial aid, or student services capacity.
• Excellent written and oral communication skills in English and Spanish.
• Ability to communicate effectively in front of small and large groups and provide workshops, trainings, presentations, and outreach programs.
• Ability to work effectively with students, families, school personnel, community partners, and individuals from diverse backgrounds.
• Demonstrated commitment to promoting and enhancing inclusive excellence.
• Ability to think clearly under pressure and handle difficult interpersonal situations with tact and diplomacy.
• Strong organizational and time management skills and the ability to manage multiple priorities.
• Demonstrated ability to work independently and collaboratively as part of a diverse team.
• Strong customer service skills and a demonstrated commitment to helping students access higher education.
• Technological proficiency utilizing computers and applications similar to Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Ability and willingness to travel independently throughout Central Oregon and work occasional evenings and weekends.
• Must possess and maintain a current, valid driver's license in their state of residence and successfully complete a motor vehicle history check.
• This position is designated as a critical or security-sensitive position and requires successful completion of a criminal history check and determination of position qualification as required by university policy.

This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.

This position requires driving a university vehicle or a personal vehicle on behalf of the university; therefore, the incumbent must successfully complete a motor vehicle history check, possess and maintain a current, valid driver's license in their state of residence, be determined to be position qualified and self-report convictions as per University Policy 05-030.

Preferred Qualifications:

• 1–3 years of full-time professional experience in college admissions, college counseling, financial aid, college access, student services, or a related field.
• Experience working directly with prospective high school and/or transfer students and their families.
• Experience conducting outreach and recruitment activities in high schools, community colleges, or community-based organizations.
• Experience providing financial aid or scholarship information to students and families.
• Experience working with Spanish-speaking students, families, schools, or community organizations.
• Experience developing and delivering presentations, workshops, and educational programs.
• Experience with CRM software and/or student information systems; Slate or Banner experience preferred.
• Experience with event planning and coordination.
• Experience developing recruitment materials, communications, or social media content.
• Knowledge of Oregon higher education systems, college access programs, and/or Central Oregon communities.
• Strong attention to detail and demonstrated ability to adapt to a fast-paced and continuously changing environment.

Working Conditions/Schedule:

Salary Range:

Anticipated Start Date:

Anticipated End Date:

When applying, please keep in mind this posting will close at 11:59 pm the night before the posted "end date". Applications MUST be submitted prior to this deadline.

We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status.

OSU will conduct a review of the National Sex Offender Public website prior to hire.

OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide range of lived experience including involvement with the justice system. If this position has “critical or security-sensitive” responsibilities and/or driving duties and you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at our Background Checks website including the for candidates section for more details. If you have questions or concerns about the pre-employment check, please contact OSU’s Employee and Labor Relations team at employee.relations@oregonstate.edu.

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