Patient Access Manager

Pullman Regional Hospital · Patient Accounts Center · $85,000–$126,000 (stated in the posting)

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Pay Range:

The base pay range for this position is

however, base pay offered may vary depending on job-related knowledge, skills, and experience.

Job Title: Manager of Patient Access

Work Schedule for this Position: Monday - Friday, 8am - 5pm

Company Statement:

Pullman Regional is an innovative, patient-focused, multi-disciplinary based work environment where all members of the team contribute to the exceptional care of our patients and the community.

Position Overview:

The Manager of Patient Access provides operational leadership, direction, and oversight of patient access functions across the organization. This role is responsible for driving departmental performance and ensuring alignment with revenue cycle and organizational goals related to access, patient experience, and financial outcomes. The Manager partners with the Director of Revenue Cycle, clinical departments, and other stakeholders to optimize front-end operations, financial performance, and regulatory compliance. The Manager leads the department with a focus on patient-centered care, operational excellence, accountability, and continuous improvement.

A Day in the Life:

• Provides operational leadership and oversight for patient access functions across the organization.
• Establishes departmental priorities, improvement initiatives, and performance goals in coordination with the Director of Revenue Cycle.
• Ensures all patient access operations comply with federal/state regulations, accreditation standards, and organizational policies.
• Drives financial performance through oversight of point-of-service collections, insurance verification, and authorization processes.
• Monitors and evaluates key performance indicators (KPIs) including collection rates, denial prevention, authorization accuracy, and patient throughput.
• Develops and maintains effective working relationships with vendors, payers, clinical departments, and community partners within assigned authority.
• Provides leadership and accountability for staffing, workforce planning, and team development within Patient Access.
• Addresses complex operational issues, escalations, and cross-functional challenges.
• Ensures effective communication across departments and promotes collaboration.

About You!

This Job is For You if You Have:

• Strong leadership, operational planning, and decision-making abilities.
• Excellent verbal and written communication skills.
• Advanced knowledge of revenue cycle operations and patient access functions.
• Ability to analyze data, identify trends, and drive performance improvement.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office and healthcare information systems.

A Wow if You Have:

• Bachelor’s degree in healthcare administration, business, or a related field preferred; equivalent education and progressively responsible experience may be considered.
• Five or more years of progressively responsible experience in patient access, revenue cycle, or healthcare operations, including supervisory or management experience.

Company Perks:

Our employees are our most important asset and that’s reflected in our benefits. Pullman Regional is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Health Savings Account, and Paid Leave Time
• Employer Paid Life Insurance and Long-Term Disability
• Retirement with Employer Matching Contributions
• Voluntary Benefits that include: Life Insurance, Critical Illness, Accident Insurance, and Short-Term Disability
• Services Discount and EAP Resources

A Few More Important Points:

The job posting highlights the most critical responsibilities and requirements of the job. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

Disability Contacts:

Applicants with disabilities who require assistance or accommodation should contact Human Resources at humanresources@pullmanregional.org

Current Pullman Regional Employees:

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