POS Support, Associate
Shift4 Payments · Allentown
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Job Summary
Perform assigned tasks related to the day to day activities of the support department. Provide support via phone, e-mail and Intranet as well as assist internal users with any IT needs such as configuring and deploying computers, mobile devices and applications.
Responsibilities include:
Provide support to merchants on Restaurant Manager’s core Point of Sale product suite
Diagnose and resolve computer problems and requests from users in a timely manner.
Accurately record requests into the help desk system
Install, configure, and troubleshoot hardware, including desktops, laptops, peripherals, network equipment, iOS (Apple) and Android devices.
Install, configure, and troubleshoot software packages, including operating systems, desktop software and custom applications
Qualifications:
Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction. Visa sponsorship will not be provided for this position.
Working knowledge of Windows desktop Operating Systems and desktop software including Microsoft Office products
Experience in restaurant Point of Sale applications and/or working in a restaurant is a MUST
Familiarity of Desktop and Laptop hardware components
Strong technical, analytical, and problem-solving skills
Customer focus and dedication to customer satisfaction
Excellent communication skills, both written and verbal
Strong initiative, self-motivation, and ability to complete tasks on time
Ability to work well in a fast-paced, team environment
Attention to detail
Ability to work as part of on-call rotation to provide after hour support
Willing to travel to client sites occasionally
Ability to work any assigned shift to cover a 24/7 operation.
Candidates selected for an interview will be required to complete an application and a background check document.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.