Supervisor, Shift-Starbucks

Simon Property Group · McAllen

Job Location:

Starbucks La Plaza

PRINCIPAL RESPONSIBILITIES:

The successful candidate’s responsibilities will include, but not be limited to:

Summary of Experience

Minimum of six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees preferred
Six (6) months of experience in a customer-facing role that required continuous interaction with customers and fulfilling their requests is preferred.

Basic Qualifications

Acts with integrity, honesty and knowledge that promote the culture, values, and mission of Simon Property Group Licensed Starbucks Stores.
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the team.
Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
Maintains a clean and organized workspace so that partners can locate resources and product as needed. 
Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodations
Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication
Prepare and coach the preparation of food and beverages to standard recipes or customized recipes for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients

Ability to delegate tasks to other employees and/or coordinating the tasks of two (2) or more employees
Communicates professionally with team members and customers
Effectively escalates concerns to the appropriate leaders when needed.
Able to plan tasks efficiently for team members, utilize task lists or organizational tools to maintain workflow, and balance multiple responsibilities with minimal oversight.
Able to address policy violations promptly, communicate concerns appropriately, and seek guidance from leadership when needed.
Demonstrates the ability to strategically flex team members into different areas of the business as needed, including coordinating and supporting additional training to ensure they are set up for success.

Knowledge, Skills and Abilities

Physical Requirements and Environment:

Ability to lift and carry up to 25–30 pounds, such as boxes of supplies, etc.
Must be able to stand for 90% or more of a scheduled shift
Requires frequent bending, reaching, twisting, and kneeling as part of daily duties
Role involves repetitive hand and arm movements
Ability to safely handle hot liquids, steam, and equipment throughout the shift.
Manual hand dexterity for operating small tools, POS systems, and drink assembly.
Ability to work in a fast‑paced environment that may involve noise, heat, and close proximity to others.
Occasional pushing or pulling of carts, containers, or equipment.