Business Analyst
Synechron · Pune
Job Summary
Synechron is seeking a Business Analyst to support the design, integration, and optimization of enterprise payment clearing systems.
The role will translate business requirements into payment flows, functional specifications, user stories, data mappings, and clearing workflows. The position will contribute to accurate, compliant, and efficient processing across domestic, cross-border, wire, ACH, real-time, instant, and SWIFT payment rails.
Software Requirements
Required
- JIRA and Confluence: Experience supporting Agile/Scrum delivery and maintaining requirements documentation.
- Postman: Experience testing and validating payment APIs.
- SQL: Ability to query and analyze payment, transaction, and reconciliation data.
- ISO 20022: Practical experience with XML message structures, mapping, validation, and compliance.
- API and message mapping tools: Experience documenting request, response, transformation, and routing rules.
- Payment processing platforms: Experience with payment hubs, orchestration layers, or clearing engines.
Preferred
- NoSQL databases and document-based data analysis
- Payment monitoring, reconciliation, and operational reporting tools
- Process mapping and modeling tools
- Knowledge of automated API and message validation tools
Overall Responsibilities
- Gather requirements and convert business objectives into functional specifications and user stories.
- Design end-to-end payment flows across ACH, Fedwire, CHIPS, SEPA, instant payments, and SWIFT.
- Define clearing cycles, cut-off times, settlement processes, routing rules, and exception handling.
- Create data-mapping documents for legacy formats, ISO 20022 XML, API messages, and related payment standards.
- Configure and document domestic and cross-border payment rules.
- Define workflows for returns, rejects, investigations, repairs, and reconciliation.
- Support integration with sanctions screening, AML, KYC, and fraud prevention controls.
- Work with technology teams to validate payment processing, ledger posting, and liquidity management requirements.
- Review delivered functionality against acceptance criteria and business outcomes.
- Maintain accurate documentation of payment rules, flows, mappings, and operational procedures.
Expected outcomes:
- Accurate and complete payment requirements and mappings
- Correct routing across applicable clearing systems
- Improved processing accuracy and exception management
- Support for ISO 20022 compliance and regulatory requirements
- Reduced payment failures, manual repairs, and processing delays
Technical Skills (By Category)
Programming and Scripting
Essential:
- Ability to read and validate API payloads, XML, JSON, and payment messages
- Basic scripting or query skills for data analysis and validation
Preferred:
- Python or another scripting language for payment data analysis
- Experience with automated message validation
Databases and Data Management
Essential:
- SQL for transaction and payment data analysis
- Understanding of relational data structures, transaction status, and reconciliation data
- Experience mapping legacy payment formats to ISO 20022 messages
- Knowledge of ledger posting and data integrity requirements
Preferred:
- NoSQL data structures
- Data lineage, reporting, and payment reconciliation tools
Cloud Technologies
Essential:
- Understanding of enterprise payment platforms deployed in hosted or cloud environments
- Awareness of availability, resilience, security, and operational requirements
Preferred:
- Experience with cloud-based payment hubs, APIs, or integration platforms
Frameworks and Libraries
Essential:
- ISO 20022 message standards
- SWIFT MT and MX message formats
- REST API concepts
- Payment orchestration and integration patterns
- Clearing and settlement workflow design
Preferred:
- Event-driven payment processing
- Messaging and queue-based integration
- Process modeling frameworks
Development Tools and Methodologies
Essential:
- Agile/Scrum delivery
- JIRA and Confluence
- Postman for API testing
- Requirements traceability and acceptance criteria
- Functional testing and defect management
- Process and workflow documentation
Preferred:
- Behavior-driven development
- Automated regression testing
- Continuous integration and delivery concepts
Security and Compliance
Essential:
- Sanctions screening, AML, KYC, and fraud prevention controls
- Payment data security and access-control principles
- Understanding of audit trails, data privacy, and regulatory reporting
- Secure handling of payment messages and customer information
Preferred:
- Experience supporting compliance assessments or control testing
- Knowledge of risk-based payment monitoring
Experience Requirements
- 5–10 years of experience as a Business Analyst, Payment Systems Analyst, Product Analyst, or related role.
- Practical experience designing payment flows and integrating domestic and international payment rails.
- Experience with ACH, wire payments, real-time or instant payments, and SWIFT.
- Experience with ISO 20022 compliance, message mapping, API messages, and routing rules.
- Experience designing clearing, settlement, returns, rejections, exception, and reconciliation processes.
- Experience working with payment hubs, orchestration layers, ledger systems, or clearing engines.
- Banking, financial services, payments, or regulated financial technology experience is required.
- Equivalent experience gained through progressive payment operations, implementation, testing, or product delivery roles may be considered.
Day-to-Day Activities
- Review business requirements, payment rules, operational procedures, and regulatory needs.
- Document payment flows, clearing cycles, cut-off times, routing logic, and settlement requirements.
- Prepare user stories, functional specifications, process diagrams, and acceptance criteria.
- Build and review ISO 20022, API, and legacy-format mapping documents.
- Test APIs and payment messages using Postman and other approved tools.
- Analyze transaction data using SQL to identify processing issues and exceptions.
- Collaborate with product owners, architects, developers, testers, operations, compliance, and risk teams.
- Participate in Scrum ceremonies, backlog refinement, demonstrations, and planning sessions.
- Support defect triage, user acceptance testing, implementation activities, and production issue analysis.
- Recommend improvements to payment workflows, controls, routing, and exception handling.
Decision-making responsibilities include:
- Clarifying functional requirements and payment processing rules.
- Recommending workflow, mapping, and routing options.
- Identifying impacts, dependencies, and operational risks.
- Escalating issues related to compliance, settlement, liquidity, data integrity, or customer impact.
Qualifications
- Bachelor’s degree in Business, Finance, Information Technology, Computer Science, or a related discipline; equivalent relevant experience may be considered.
- Certifications in business analysis, Agile delivery, payments, or financial services are preferred.
- Training in ISO 20022, payment operations, API testing, AML, sanctions screening, and financial crime controls is beneficial.
- Ongoing learning is expected in payment standards, clearing systems, regulatory requirements, and digital payment technologies.
Professional Competencies
- Critical thinking: Analyze payment flows, dependencies, exceptions, and impacts using documented evidence.
- Problem-solving: Identify root causes and recommend practical improvements to payment processing.
- Leadership and teamwork: Coordinate effectively across business, technology, operations, compliance, and testing teams.
- Communication: Explain payment requirements, data mappings, and processing rules clearly.
- Stakeholder management: Build alignment among stakeholders with different operational and technical priorities.
- Adaptability: Learn new payment rails, message standards, regulations, and platform capabilities.
- Innovation: Identify opportunities to simplify workflows, improve automation, and reduce manual intervention.
- Time management: Prioritize work based on regulatory deadlines, payment cut-offs, delivery commitments, and business impact.
- Sustainable delivery: Promote reusable documentation, efficient processes, reduced rework, and solutions that minimize unnecessary operational effort.
SYNECHRON’S DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.