Manager, Account Operations
The Team · Raleigh · $50,000–$60,000 (stated in the posting)
THE·TEAM is proud to provide representation and marketing services to talent, brands and properties across 28 countries and more than 70 cities worldwide. Our brands and properties group partners with iconic brands and rights holders to turn relevance into revenue through integrated strategy and consulting, creative, live experiences and commercialization. We help clients understand, connect to and inspire global audiences by bringing together brands, properties and talent/creators to build meaningful relationships that drive measurable business outcomes.
Shaped by our belief in the unifying power of sports, music and entertainment, THE·TEAM leads with intelligence, ideas and influence. For more information, please visit the.team.
JOB OVERVIEW:
Do you enjoy turning complicated information into something clear and useful? Are you someone who notices when a process could work better, finds satisfaction in building organized systems, and likes using data to solve practical problems?
THE·TEAM is seeking a Manager, Account Operations to support one account on our Brand Consulting team. This role is ideal for someone who enjoys working with data, improving processes, and creating the structure that helps a busy team operate effectively.
WHAT YOU'LL DO:
Much of the role involves independent, focused work with Excel, financial trackers, operational data, and documentation. You'll also collaborate regularly with account leadership, accounting, and project teams to gather information, resolve questions, and communicate findings. Success requires both the ability to work through details independently and the ability to keep others informed.
- Account operations and process improvement: Maintain and improve account workflows, trackers, and templates. Identify friction points and implement scalable solutions.
- Budget tracking and reporting: Help project and account teams monitor approved budgets, actual spend, committed costs, and forecasts. Keep information current, flag inconsistencies or potential overages, and coordinate questions and follow-up with accounting and account leadership.
- Financial workflow coordination: Lead the communication between the client budget manager, account team, and internal accounting for the monthly invoicing (accounts receivable) process, ensuring projects are funded timely and accurately.
- Time tracking: Monitor team time-entry completion and accuracy, analyze hours by employee, project, and time period, identify unusual patterns or missing entries, and prepare monthly internal and client-facing reports.
- Operational reporting and insights: Build and maintain Excel-based tools, status updates, dashboards, and clear PowerPoint or written summaries. Turn operational data into actionable observations, priorities, and recommendations.
- Client and team support: Learn the client’s reporting requirements, budget processes, and relevant contractual and legal workflows. Support accurate, timely responses and maintain strong relationships with account team and client contacts.
- Team onboarding and knowledge management: Support account-team onboarding, training on established processes, and maintenance of shared resources so new and existing colleagues can work effectively.
- Quality, confidentiality, and continuous improvement: Review work for accuracy and consistency, handle sensitive client and business information appropriately, and look for opportunities to simplify recurring tasks without weakening controls.
WHAT WE'RE LOOKING FOR:
- 2–4 years of relevant experience in account operations, business operations, project coordination, or process management; agency experience in creative, digital, sponsorship, experiential, or related environments is preferred.
- Bachelor’s degree in business administration, operations management, or a related field, or equivalent practical experience.
- Strong Excel skills, including organizing large datasets, building and maintaining trackers, using formulas and pivot tables, reconciling information, and presenting meaningful summaries. Comfort with Word and PowerPoint is also essential.
- You don't need to be an accountant or a sponsorship industry expert. We're looking for someone with strong Excel and organizational skills, comfort working with budgets and operational information, an eye for accuracy, and a willingness to learn the account's financial and administrative workflows.
- Demonstrated ability to organize complex information, spot errors or missing details, manage deadlines, and document repeatable workflows.
- Communicates information clearly and accurately, using written updates, discussions, or presentations as appropriate; able to tailor updates for leadership, clients, Finance, and day-to-day project teams.
- Strong judgment, initiative, and accountability: independently move work forward, ask thoughtful questions, and know when to escalate.
- Ability to build effective working relationships and communicate respectfully with colleagues and stakeholders.
- Curiosity about the sports, entertainment, and sponsorship business, with a willingness to learn our clients’ needs and the services our teams deliver.
What Success Looks Like
- Trackers and reports are accurate, current, easy to use, and consistently maintained.
- Account leaders can quickly understand budget position, hours allocation, project status, and outstanding operational issues.
- Questions and risks are identified early, with clear owners and practical next steps.
- Recurring tasks become more efficient through documented processes and thoughtful improvements.
What You'll Enjoy About This Role
- Making sense of complex information: You enjoy working with spreadsheets, organizing data, identifying patterns, and turning detailed information into useful insights.
- Creating order and consistency: You find satisfaction in building reliable systems, maintaining accurate records, and making information easier for others to access and understand.
- Solving practical problems: You like figuring out why something isn't working efficiently and developing a better approach.
- Taking ownership: You appreciate having clearly defined responsibilities, the independence to manage your work, and the opportunity to recommend improvements.
- Being the person who connects the dots: You enjoy understanding how different parts of an organization work together and ensuring important details don't fall through the cracks.
- Making a meaningful contribution: You take pride in work that helps others succeed, even when much of that work happens behind the scenes.
An independent, time-bound case study will be part of the application process.
Base salary range: $50-60K, plus bonus potential if applicable for role.
Actual base salary is dependent on several factors including but not limited to; market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on circumstances of each role
What We Offer:
- Professional Development: Take advantage of our learning and development programs, mentorship opportunities, and career advancement support.
- Generous Time Off: Enjoy generous paid time off and holiday allowances to recharge and spend time with loved ones.
- Parental Leave: We provide paid parental leave to support your family during important life events.
- Retirement Plan: 401k plan including contribution matching.
- Healthcare: Medical, dental, vision, FSA/HSA, life and disability coverage options.
- Ancillary: Critical illness, identity protection, pet insurance, 529 plans and more
- Commuter Benefits: Access support for travel and commuting needs, where available
THE·TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.