Account Director
tmp · Remote · $100,000–$120,000 (stated in the posting)
Salary range: $100,000-120,000
tmp helps B2B marketing leaders create coherence in a chaotic world. We’re looking for obsessively curious people to join us.
You'll join 300 B2B experts across strategy, data, creative, media, client services, Sales activation, and shared services. Different skills brought together in integrated teams, centred around our clients: the world’s most impactful tech companies.
So, if you’re interested in what makes the world work, if you find solving complex problems fun, and you love making the answers as simple as possible, then we’d love to hear from you.
What we are looking for
We’re looking for an experienced Account Director who combines a passion for marketing with the confidence to lead. This role is pivotal to the success and health of our client partnerships. You’ll take ownership of one or more major accounts, driving excellence in client management, team leadership, and delivery.
Across your accounts, you’ll build strong relationships with your clients, providing advice on marketing strategy and recommending marketing solutions to specific business challenges. Whilst you will work on a variety of clients and integrated marketing programs, a thorough understanding and experience managing integrated media solutions for clients is needed to be successful in this role. Under your direction, tmp will deliver head-turning, results-driven campaigns for your accounts.
You’ll be accountable for an annual revenue target of $3M, ensuring your accounts are profitable, healthy, and positioned for growth. Client satisfaction, commercial success, and the development of your team will all sit within your remit. To deliver at this level, you’ll continually deepen your understanding of marketing best practice, your clients’ industries, and the broader landscape while always looking for opportunities where TMP can add more value.
This is a role for someone who thrives on responsibility, inspires confidence, and leads with TMP’s values. You’ll be entrepreneurial in growing opportunities, resilient when challenges arise, human in how you connect, bold in pushing ideas further, and always looking to bring the magic back to B2B marketing.
What you will do
Client leadership
- Lead and inspire teams to manage client relationships with excellence, ensuring we not only meet but anticipate client needs.
- Build and maintain strong partnerships with senior client stakeholders (Manager, Director, and beyond), positioning tmp as a trusted advisor.
- Shape and challenge marketing strategy, helping clients to connect their business objectives to tmp’s integrated solutions.
- Provide clear, confident recommendations on the level of investment required to achieve ambitious goals.
- Translate results into meaningful impact, communicating outcomes in a way that secures long-term commitment and funding for future projects and campaigns.
- Act as the strategic voice of your client’s business inside tmp, ensuring their brand, priorities, and ambitions are understood and championed.
- Challenge and elevate briefs by pushing for clarity, ambition, and strategic alignment to ensure every project starts with a strong foundation.
- Deliver compelling quarterly business reviews (QBRs) that provide inspiration, insight, and clear recommendations for future success, working together.
Account leadership
- Represent your client’s business, brand, strategy, and objectives within our internal team, ensuring they have the context they need to succeed.
- Partner closely with the delivery lead to oversee multiple complex programs, ensuring the right expertise and structure is in place across your account.
- Keep strategy and execution connected to drive excellence by ensuring delivery always ladders up to client goals.
- Maintain a focus on outcomes and campaign results to measure the success and outcomes of campaign activities.
- Critically review and refine strategic, conceptual, and creative outputs, raising the bar on quality and ensuring alignment to the brief and overall strategy.
- Collaborate seamlessly across global clients and teams, adapting to cultural nuances and ways of working to ensure tmp delivers with impact and consistency worldwide.
Commercial management
- Take full ownership for converting opportunities that are right for the client and commercially healthy and profitable for tmp.
- Be accountable for accurate and timely Scopes of Work across your accounts that balance ambition with realistic delivery and manage risks before they become blockers.
- Lead forecasting across your accounts, remain accountable for ensuring revenue projections are accurate and programs remain on track.
- Act decisively to resolve commercial issues that could impact profitability or growth.
- Contribute to overall growth targets and commercial reviews, using your insight to shape the wider business picture.
- Invest wisely in client development activity, balancing cost with opportunity and scale.
Marketing strategy
- Develop a deep understanding of your client’s business, industry and the work, using this insight to inform all aspects of your oversight, perspective and direction.
- Provide recommendations for marketing solutions that deliver measurable impact on the business objectives of your clients.
- Use your deep expertise across tmp’s full service offering to add value to every client conversation.
- Bring a challenger mindset by asking the questions that elevate thinking and push strategies further.
- Capture success stories across your accounts and share them widely, helping your teams and peers see what “great” looks like.
Business development
- Own and lead on the develop of account plans and growth strategies, turning plans into action and rallying your team around them.
- Proactively spot and convert opportunities that expand tmp’s impact and create long-term value.
- Expand and deepen client contact networks, nurturing advocates and alumni who help us open new doors.
- Play a central role in pitches and RFPs, bringing your insight, experience, and leadership presence to the table.
- Be entrepreneurial in your approach, resilient in the face of challenges, and human in the way you lead growth conversations.
Mentorship and management
- Set the standard for best practice account management, acting as a role model for the wider team.
- Coach and develop talent, providing ongoing feedback, guidance, and stretch opportunities that build confidence and capability.
- Create a positive, high-performing team culture where people feel supported, motivated, and proud of the work they deliver.
- Lead career development planning to help your team set ambitious goals, track progress, provide feedback and grow their careers within tmp.
- Ensure new hires are onboarded with confidence, connected to our culture, and set up to thrive.
- Manage, inspire, and motivate direct reports, ensuring they bring tmp’s values to life in their own leadership and delivery.
Success is measured by
- Team feedback: the team on your accounts feel inspired to do their best work and have clear direction on what good looks like.
- Client feedback we’re achieving 8.4+ in our client satisfaction survey across your accounts
- Account performance: we’re meeting or exceeding expected outcomes across our marketing activity
- Account profitability: we’re meeting client profitability targets and showing strong levels of revenue recovery across your accounts.
- Accuracy and stability of delivery in line with project plans including accurate forecasting across your accounts.
- Growth of account/s: Achieving client targets, developing new relationships and achieving growth goals across your accounts, as identified as part of Account Plans.
Requirements
Who you are
- A confident and inclusive leader who inspires trust across clients and teams.
- A strategic marketing thinker who can connect the bigger picture to the finer details.
- Positive and resilient, always proactive in finding solutions and moving work forward.
- Ready to challenge thinking constructively, pushing clients and teams to achieve the best possible outcomes.
- Skilled at relationship management, demonstrated by being brilliant at influencing, building trust, and communicating with clarity at every level.
- Curious and quick to learn, able to interrogate complex information and distill it into clear recommendations.
- A collaborative problem solver who guides and supports your team while staying open to new ideas and perspectives.
- Authentically human in approach and motivated by creating work that delivers real impact.
What you will need
- Deep experience leading integrated marketing programs, with proven expertise in media strategy, media buys, and channel selection to drive business outcomes for your client.
- Strong knowledge of brand and ABM programs, with the ability to connect strategy to measurable business impact.
- 5+ years of previous agency experience, ideally in a B2B environment, with a proven track record of delivering value and growth for clients at the senior level.
- Demonstrated experience managing senior client and partner relationships, confident communicating at a senior level both internally and externally.
- Proven ability to direct marketing programs based on business objectives, and to recommend bold, effective solutions to client challenges.
- Commercial acumen with experience in forecasting, financial management, and ensuring account profitability.
- Familiarity with account management tools and processes that keep delivery clear and efficient.
- Proficient with core business tools including Word, Excel, PowerPoint, Outlook, etc.
Benefits
What we offer in return
- Medical, dental, and vision insurance: Health is a priority worth investing in. We empower every employee to take charge of their health by providing comprehensive medical, dental, and vision insurance so they can perform at their best ability.
- Pre-tax flexible spending account (FSA) – healthcare, dependent care, and transit available: We are committed to saving you money as we provide high-quality healthcare that is as flexible and diverse as our team.
- 4% 401(k) contribution with no vesting period: We are invested in our employees' careers. Each individual has the opportunity to build a future for themselves through a 401(k), and we see that as a success for the company as well.
- Plentiful paid time off: Each employee has the freedom to choose how long they want to be away from work. We recommend at least 20 days of PTO, so employees can fully rest and avoid burnout.
- Sick leave (15 days annually): Illnesses are taken seriously at tmp. We provide 15 days of sick leave so employees can take their time to make a full recovery before returning to work.
- Holiday shutdown (December 26th - 29th): As the whole company shuts down for a few days, you can celebrate the holidays with loved ones.
- Parental leave:
- Primary caregiver: 12 weeks full pay and then 12 weeks 50% pay
- Secondary caregiver: 12 weeks full pay
- Access to Unmind: Our well-being platform, including access to therapists and coaches
- Employer-funded life, AD&D & disability insurance: tmp offers all employees life and AD&D insurance and makes sure you and your loved ones are protected in times of need.
- Company getaways: Whether it is a local office holiday party or a full-blown international trip, we believe in bonding through quality time spent together as a team.
We are currently eligible to hire within these US states:
CA, CO, IL, WA, and TX.
A note on applying:
Not sure you tick every box? Apply anyway. Research shows some people hold back unless they meet 100% of the requirements. We do not want that to be you.
At tmp, we hire for potential, mindset, and character as much as experience. If you are excited about the role but your background is not a perfect match, we would still love to hear from you. You might be exactly what we are looking for, either for this role or another.
Diversity equals increased creativity, which equals better results for all. We’re committed to equality of opportunity and applications from all individuals are encouraged. If you have a disability or additional need that requires accommodation, please don’t hesitate to let us know.