Student Operations Officer
University of Wollongong · Wollongong
Student Operations Officer
Make an impact at the University of Wollongong (UOW) - a purpose-driven institution ranked in the top 1% of universities globally.
About the Role
Join UOW's Student Services Division and play a key role in supporting students throughout their academic journey. As a Student Operations Officer, you'll help ensure the accurate and efficient administration of student enrolment, progression, completion and graduation processes, while maintaining compliance with University policies and regulatory requirements.
This is an excellent opportunity for a detail-oriented and customer-focused professional who enjoys problem-solving, working with data, and collaborating with stakeholders to deliver high-quality student services.
Key responsibilities:
Coordinate and deliver student lifecycle processes including enrolment, academic progression, results release, completion and conferral activities.
Monitor student cohorts and prepare reporting to support compliance with University policies and external regulatory requirements.
Undertake quality assurance activities and contribute to continuous improvement initiatives that enhance the accuracy and effectiveness of student administration processes.
Provide expert advice and support to Faculties and University stakeholders on student operations matters, building strong relationships and a culture of excellent service.
About the Team
The Student Operations team forms part of the Student Services Division and is responsible for delivering critical enrolment, progression and graduation services across the University. Working closely with Faculties, AskUOW, International Student Compliance and other key stakeholders, the team ensures students receive accurate and timely support throughout their studies. The team is collaborative, service-focused and committed to delivering exceptional outcomes for students and staff alike.
What You'll Bring
Relevant qualifications and/or demonstrated experience in student administration, higher education, or a comparable administrative environment.
Strong understanding of academic course structures, student progression processes, and the application of policies and procedures.
Excellent attention to detail, analytical capability, and experience working with complex information and large data sets.
Strong communication and stakeholder management skills, with the ability to provide clear advice and resolve complex issues.
A proactive and adaptable approach, with the ability to manage competing priorities and work effectively across multiple functions.
Why Join
Competitive salary package including 17% superannuation
35-hour full-time work week supporting greater balance and flexibility
Flexible working arrangements and family-friendly policies
Generous leave entitlements including additional concession days over the Christmas-New Year period
Purchased leave options to provide greater flexibility throughout the year
Ongoing professional development and clear career progression opportunities
Role Details
2 x opportunities available
1 x Continuing, Full-time appointment, and 1 Fixed Term, part-time appointment (end December 2027)
Level 5: $85,682 - $96,898 plus 17% superannuation
Location: Wollongong Campus
This role requires an on-campus presence, with flexible working arrangements available in line with operational requirements.
Valid Australian work rights required. Visa sponsorship is not available.
How to Apply
Click on the 'Apply Now' button at the bottom of the advertisement. You'll be requested to submit a resume and cover letter (of no more than 3 pages) summarising your skills and experience as they relate to the selection criteria located in the position description.
For further information about this position, please contact Senior Manager, Enrolment and Progression Kelly Royan kellyo@uow.edu.au
Closing Date: Wednesday 4 November 2026, 11:55pm
Equity, Diversity & Inclusion
The University of Wollongong is committed to fostering an inclusive and equitable workplace where diversity is valued, respected and celebrated. We strive to create a workplace that reflects the communities we serve, removes barriers to participation, and provides equitable opportunities for staff to reach their full potential. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people of all gender identities and sexual orientations, people from culturally and linguistically diverse backgrounds, people with disability, and those with caring or family responsibilities.
As required by federal legislation, prospective employees are required to declare whether they have been investigated for an allegation of Gender Based Violence or determined to have engaged in conduct that constitutes Gender Based Violence during their previous employment, or otherwise in a legal process. Any such declaration will be included in the University's employment screening processes and will be treated with the strictest confidence and in compliance with all privacy legislation.
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