CRM & Automation Manager
Veikkaus Oy · Finland
Veikkaus is a gaming company for every Finn, striving to be better in every aspect. Our passion is to drive better gaming so that our customers can enjoy every moment. Caring, teamwork, and courage are the values that guide everything we do. Responsibility is at the core of our operations. Our goal is to be a respected and successful international money gaming group that continuously improves while always putting both customers and employees first. For a better game — and working life.
Manager, CRM & Marketing Automation
Are you passionate about making CRM smarter, more effective and more automated? Do you enjoy exploring what data, technology and AI can make possible, turning ideas into practical solutions and helping others get more out of the tools they use?
At Veikkaus, we're looking for an experienced CRM and marketing automation professional who is excited to take ownership of our automation development and help shape the future of how we engage with our customers.
About the role
As Manager, CRM & Marketing Automation, you'll join our Customer & Loyalty team within the Lottery & Land-based Games business unit in a senior, hands-on role combining technical CRM expertise, analytical thinking and business understanding.
You'll own and shape the direction of our CRM automation development, bringing fresh perspectives and best practices, setting priorities and driving our roadmap forward. Your focus will be on data, targeting, automation logic and platform capabilities, working closely with colleagues across lifecycle marketing, analytics and technology.
With Optimove as our CRM platform, we're looking to take the next steps in automation, personalisation and AI. You don't need to have all the answers, but we value curiosity, initiative and a passion for making things work better.
This permanent, full-time role is based at Veikkaus’ headquarters in Pohjois-Haaga, Helsinki. Our hybrid model includes three on-site days per week, with at least one on a Monday or Friday.
What you'll get to work on
- Translate business needs and opportunities into a clear CRM automation roadmap and drive its implementation.
- Build and optimise automated journeys, segmentation, targeting and testing using customer data and insights.
- Explore new opportunities in personalisation, AI and CRM platform capabilities.
- Develop scalable processes and ways of working that improve efficiency and CRM performance.
- Share your expertise and help the team make better use of our CRM capabilities.
What success looks like after 12 months
- We have a clear, actively progressing CRM automation roadmap aligned with business priorities.
- New automated journeys and CRM use cases are driving customer engagement, retention and sales.
- Our CRM platform is used more effectively, with less manual work and more opportunities for personalisation and optimisation.
- Testing, continuous improvement and knowledge sharing are part of our everyday work.
You'll thrive in this role if you have
- Strong hands-on experience with CRM and marketing automation platforms, including segmentation, targeting, lifecycle journeys and optimisation.
- Ability to connect data and technical capabilities with customer and business needs.
- A strong point of view on CRM best practices, with the confidence and initiative to challenge existing ways of working and drive development forward.
- Curiosity about automation, personalisation and practical applications of AI.
- Excellent communication skills in Finnish or English. Fluency in Finnish is preferred, but fluent English is also accepted.
- Experience with Optimove, Adobe Campaign or similar platforms is a strong advantage.
Is this the right role for you?
You'll likely enjoy this role if you love exploring new possibilities, taking ownership and turning ideas into practical improvements. You're curious, proactive and enjoy sharing knowledge with others.
This role might be less suitable for you if you prefer focusing on content or campaign execution, following established processes or working only on clearly defined tasks rather than driving development forward.
If you get excited about making CRM work smarter and want to see your ideas turn into real improvements, we'd love to hear from you
We Offer
- A workplace where the game evolves – and so do you. You’ll face meaningful challenges and gain new skills while contributing to shared success – in Finland and beyond.
- Inspiring and supportive teammates you can rely on. The best ideas and world‑class entertainment are built together – and Veikkaus thrives because of its people.
- Balanced and inspiring work life. A good job should add something to life — but not be all of it.
- Excellent employee benefits, including extensive occupational health services (dental care, physiotherapy, glasses support), ePassi sports & culture, and unique holiday locations in Saariselkä, Tahko and Vierumäki — plus much more.
- You can read more about our benefits on our careers site.
- It is important to us that everyone can come to work as their authentic selves. We value diverse backgrounds, skills, and perspectives, and believe that success comes from working in diverse teams. We encourage individuals from various backgrounds to apply.
- The position is located at Veikkaus’ headquarters in Pohjois‑Haaga, Helsinki. We work in a hybrid model with three on‑site days per week, at least one of which is a Monday or Friday.Interested? Awesome!
- Please send your application with CV and salary request no later than 8.11.2026. We review applications continuously and encourage you to apply early.
- For any inquiries about the position, don’t hesitate to contact Heini Vaniala, Head of Customer & Loyalty, by phone (+358 44 583 4457) 27.10.2026 11.30-13.00 email (heini.vaniala@veikkaus.fi).A drug test under Section 7 of the Act on the Protection of Privacy in Working Life (759/2004) will be conducted on the selected candidate.
Veikkaus is the gaming company for everyone. We’re dedicated to developing responsible and entertaining gambling experiences. At Veikkaus, you’ll find meaningful roles, opportunities to grow, and a workplace where care, collaboration, and courage shape everyday life. We believe everyone should be able to develop, succeed, and be themselves – while building shared success together.
For a better game – and a better working life.
This is permanent and full-time.