Dispatcher - AGH - Full Time

Highmark Health · Pittsburgh

Company :

Allegheny Health Network

Job Description :

GENERAL OVERVIEW

Communicates and assists in the coordination and delivery of patient transportation, environmental services, facilities and any other additional support needed by the hospital; maintains records of all incoming calls.

ESSENTIAL RESPONSIBILITIES

Dispatches support services personnel for appropriate department requests. Ensures resolution for the customer's request and, when necessary, notifies supervision of potential problems. (20%)
Performs accurate telephone procedures and proper interactions with all customers while delivering customer service at all times. (20%)
Monitors all systems in order to reach five minute response time; ensuring that tasks are given out in appropriate order so that patients and/or customers receive priority services. (20%)
Enters data, using various systems, to communicate information to necessary personnel. (20%)
Adheres to the policies, procedures, rules and regulations of the hospital as well as regulatory agencies. (10%)
Uses proper body mechanics. (10%)
Performs other duties as assigned or required.

QUALIFICATIONS

Minimum

Proficiency in the utilization of computer software.
High degree of problem solving and decision making tools
Strong organizational skills needed to maintain working relationships with both internal and external departments & customers at all levels
Ability to maintain the highest measure of confidentiality
Accurately performs accounting skills when dealing with money required

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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