Sales Administration Officer

HSBC · Hanoi

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Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

International Wealth and Premier Banking (IWPB)  is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets.  Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals.  We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high caliber professional to join our team as a Sales Administration Officer.

Principal Accountabilities

Impact on the Business

• Ensure timely processing of all submitted applications & checking and maintain a high level of accuracy.
• Work collaboratively with sales team and internal departments to optimize processes and ensure business goals are met
• Ensure compliance with HSBC policies and procedures to mitigate risk
• Manage the reporting elements and generate trends/ analysis/ key statistics/ reports/ data to help improve overall efficiency, productivity, and effectiveness of Distribution

Customers / Stakeholders

• Provide support to the business by actively and reactively assisting customers for account enquiries and ongoing account maintenance.
• Resolve customer queries and complaints in a timely and professional manner
• Provide assistant and support sale teams in the fulfillment of the sales / customer needs
• Act as Customer interface with Service Delivery - Ensure that customers’ needs are met by ensuring that facilities are executed efficiently and accurately
• Ensure that all customer data is handled with confidentiality and privacy

Leadership & Teamwork

• Work collaboratively with internal teams to ensure effective communication and coordination
• Provide support and guidance to sales team members, assisting in the resolution of any issues or problems
• Maintain a positive and productive work environment, leading by example and fostering a culture of accountability and teamwork   

Operational Effectiveness & Control

• Assist line managers to highlight process deficiencies and recommendations
• Ensure accuracy and completeness of application documentation and other checking, screening and process
• Continuously improve processes and systems to increase efficiency and effectiveness

Knowledge/Experience Skills Requirements

• Min Bachelor's Degree holder with 1-3 years work experience in relevant field.
• Independent worker with the ablity to multitask, work under pressure and meet tight deadlines.
• Good time management.
• Excellent customer service orientation.
• Good communication skill.
• Strong capacity to handle details and workflow processes efficiently and effectively.
• Strong competency in Microsoft Office (especially Word and Excel)
• For incumbent focusing on MI, very strong excel/access skills is required)

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