Assistant Manager
HSBC · Kuala Lumpur
Why join us?
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Securities services Treasury Product offers a range of value-added solutions to support the Client's management of Cash and control of Foreign Exchange risk. Interest rate management, banking and payment services, on and off balance-sheet investment alternatives and risk mitigation are part of our wide product proposition.
What you’ll do:
Principal Accountabilities and Responsibilities - Operations
- Inputting and approving Treasury Product transactions.
- Ensure adherence to process cut-offs for all limit approval requests, as appropriate.
Other Accountabilities and Responsibilities
- Problem situations are proactively identified, resolved and escalated to maximise customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence.
- Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively, retaining customer goodwill, and customers are kept fully informed of progress.
- Assist team members whenever required with daily work.
- Participate in team meetings and activities, and promote team spirit.
- Contribute to the creation of a supportive work environment driven by people-centric values.
- Build professional relationships with colleagues in other areas.
- Ensure operational efficiency by overseeing and closely monitoring the operational processes and workflow, market-specific requirements/procedures, and the performance of various systems in securities processing.
- Ensure individual quality targets are achieved. Issues/problems are fully analysed and resolved or escalated. Appropriate action is taken to prevent recurrence.
- Acquire a broad understanding of the processes and keep abreast of the latest developments in the assigned markets, including rules and regulations issued by regulators, the stock exchange, etc., that may have implications for daily processes.
- Maintain tight controls to prevent operational losses by establishing methods and checkpoints to scrutinise exceptions/errors.
- Ensure that procedural changes/new initiatives have been implemented. Consistently maintain a high level of customer service.
- Assist the management team in initiating business recovery measures. Monitor Operational Risks and implement risk-mitigating plans.
- All MI data requirements (timesheets, leave requests, absence requests and ad hoc process information) are completed and updated in a timely manner to assist colleagues in Global Service Centres (GSC) and the Business areas to meet their SLAs.
- Management Information, other required data and communication are completed accurately, and supporting statistics/reports/returns are presented within agreed timescales.
- Maintain equipment, systems and the general work environment in good condition and ensure that issues/problems are investigated/resolved immediately or escalated to the Line Manager.
- Address any areas of concern in conjunction with line management and/or the appropriate department.
- Adhere to the Group’s agreed processes/procedures, achieving a satisfactory Audit report.
- Be aware of the Operational Risk scenarios associated with your role and act in a manner that takes account of operational risk considerations.
What you will need to succeed in the role
Knowledge
- A post-graduate diploma or degree in any discipline. Higher qualification is not a bar, provided aspirations are commensurate with the position.
Experience
- Prior experience in securities processing (e.g., settlements, corporate actions, custody, reconciliations) and a solid understanding of securities products would be an added advantage.
Skills
- Ability to speak and understand English fluently, write business letters and reports, and have good conversational/telephone skills.
- Ability to learn quickly, transfer knowledge appropriately, and understand and interpret numeric data with good attention to detail.
- Leadership skills, with the ability to build rapport with, relate to, and effectively develop a wide range of people.
- Ability to maintain focus while working with voluminous data, including the ability to strategise, organise, and execute this for the department’s month-end/roll-period high volumes.
- Ability to multitask, including the ability to maintain focus while shifting between tasks/processes. This includes the candidate’s ability to manage the day-to-day operations of multiple processes with multiple Business Area operations colleagues.
- A keen interest in self-development.
- Ability to plan, organise, and implement change effectively and positively.
- Ability to work non-standard Asian hours (e.g. UK hours, Middle East hours, US hours).
What additional skills will be good to have?
Knowledge
CISI certification or equivalent would be an added advantage.
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